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Re: Origin will not launch on macos high sierra

by Bluebellflora
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Original Post

Origin will not launch on macos high sierra

[ Edited ]
★★★★ Novice

When i try to launch origin, the dot under its icon signifying its open will appear and the icon will bounce, howewer, it just dissappears and the icon stops bouncing, giving me no error message. Yes, i ran the origin reset tool and i tried creating a new admin user. I have the min specs, at least i think.

Message 1 of 18 (636 Views)

Re: Origin will not launch on macos high sierra

★★★★ Novice

@Bluebellflora i've heard you are a mac specialist so i tagged you

Message 2 of 18 (633 Views)

Re: Origin will not launch on macos high sierra

[ Edited ]
★★★★ Novice

Me and my girlfriend has the exact same problem on both of our computers after the update. I have tried everything in the MAC troubleshooting guide and the EA support isn't helpful at all...

Message 3 of 18 (619 Views)
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Re: Origin will not launch on macos high sierra

@HerobrineMatej

 

After you ran the Origin reset tool what happened when you double clicked on the Origin icon to open it again? Did it take you through the set up process for Origin? Did it ask you for your password to install the Origin Helper Tool?

 

@Puntosa

 

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...

 

 

 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 4 of 18 (599 Views)

Re: Origin will not launch on macos high sierra

★★★★ Novice

@Bluebellflora 

 

Here are my specs. I have tried all of the things in the troubleshoot guide. One thing I noticed when I was trying to fix this issue was that there is no Origin files under /Library/Application Support. Might that be the problem? That Origin doesn't install all necessary files?

 

If I run the Origin Reset Tool and then start Origin, I get prompted with the Terms of Agreement. I then accept the terms of agreement and then Origin just closes and it is the same issue again. I start Origin, it pops up on my Dock, it jumps 2 times and then just closes. 

 

Skärmavbild 2018-04-05 kl. 22.48.48.png

Message 5 of 18 (597 Views)

Re: Origin will not launch on macos high sierra

[ Edited ]
★★★★ Novice

@Bluebellflora

Ive added some screenshot to the original question

After i ran reset origin it asks me if i accept terms and conditions, i clicked yes and it closed immediatly after.

Also i use AVG

Message 6 of 18 (580 Views)

Re: Origin will not launch on macos high sierra

Thanks both for your replies Standard smile

 

@HerobrineMatej

 

Can you completely turn off your antivirus and try again?

 

@Puntosa

 

Are you running any antivirus or 3rd party firewall?



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 7 of 18 (567 Views)

Re: Origin will not launch on macos high sierra

[ Edited ]
★★★★ Novice

@Bluebellflora

 

Yes I am running Malwarebytes. I tried uninstalling and then installing Origin and running it, still doesn't work.

Message 8 of 18 (552 Views)

Re: Origin will not launch on macos high sierra

[ Edited ]
★★★★ Novice

@Bluebellflora

Nope, that did not help

I turned off both of the shields

Message 9 of 18 (539 Views)

Re: Origin will not launch on macos high sierra

@HerobrineMatej @Puntosa

 

Ok, bit bizarre. Can you work your way through all the suggestions in the Mac Origin help thread - https://answers.ea.com/t5/The-Sims-Mac/MAC-Origin-Troubleshooting-and-Information/m-p/5371659#M3386

 

Try flushing the DNS and checking your proxy settings first.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 10 of 18 (508 Views)
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