December 2017
I played sims 4 for a while, before realising that I was always offline. I tried to get online and it didn’t work. I then realised that I needed to update my origin. I tried many times, but every time it said there was an issue. I have restarted my computer, and I have shut down origin every time. I even updated my computer to MacOS HighSierra!
what can I do?
Solved! Go to Solution.
December 2017
@Bluebellflora What I ended up doing was uninstalling and installing again! It is much faster and if I had known I would have saved me a lot of time, but thank you for helping me, I appreciate it 😀
December 2017
Please run the Origin reset tool then try again.
December 2017 - last edited December 2017
I did that, it still doesn’t work, but now I can’t log in either, it keeps saying that I must be online to log in for first time.
December 2017
Ok. Please can you try all the steps in the Download & Connection section of this thread - https://answers.ea.com/t5/The-Sims-Mac/MAC-Origin-Troubleshooting-and-Information/m-p/5371659#M3387
There's quite a few there but they cover all connection issues so hopefully one may solve the issue
December 2017
@Bluebellflora What I ended up doing was uninstalling and installing again! It is much faster and if I had known I would have saved me a lot of time, but thank you for helping me, I appreciate it 😀
December 2017
Great! How did you uninstall Origin exactly? Always helpful to know the details