Re: No expansion pack install/download option on mac

by puzzlezaddict
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Original Post

No expansion pack install/download option on mac

★★★ Newbie

I bought Sims 4 Cats & Dogs digitally on Origin today, but I cant find the option to install/download it!! Even when my mouse is on it, there is only details option and when I click it, it goes to friends who play section and just that!! Im super bad with computers, I dont play games only Sims 4 and don't get this stuff at all so please help me step by step!

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Re: No expansion pack install/download option on mac

@Diansyus  You can try running the Origin reset tool for macs:

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

In the past month, Origin has had trouble with macs running OS Yosemite.  The problem is fixed now, but a couple of players have needed to uninstall and reinstall Origin to make it work.  So if you have Yosemite and the reset tool doesn't work, perhaps a complete reinstall will help.

 

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

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I don't work for EA. I'm just trying to help fellow players with their games.
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