Help us improve Answers HQ! Take Survey No, Thanks

My Sims 4 game won't open

by Lord-of-Trash101
Reply

Original Post

Accepted Solution

My Sims 4 game won't open

★★★★ Novice

Whenever I click the Sims 4 icon it takes me to Origin, but when I click the Plau button on Origin it thinks about it for a moment and then does nothing. The Sims 4 will not load, it works fine with my other game but not with Sims 4. I tried restarting my computer but had the same issue, Origin will not load the Sims 4, although it did so earlier in the day. 

Message 1 of 110 (92,040 Views)

Accepted Solution

Re: My Sims 4 game won't open

@Lord-of-Trash101

 

Ok. And did you install/update anything, as per my question in my previous post?

 

Can you go into Documents > Electronic Arts and drag the Sims 4 folder to your desktop. Now try launching the game again.

 

 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png

View in thread

Message 4 of 110 (135,483 Views)

All Replies

Re: My Sims 4 game won't open

[ Edited ]

@Lord-of-Trash101

 

Have you tried repairing the game? Right click on the game in your games library in Origin and select repair game.

 

Between it loading and then not loading, had you installed any new content into the game or patched it, or updated your Mac?

 

You don't have to launch the game through Origin, you can just double click on the game in your Applications folder. Origin will automatically open and launch Sims 4.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 2 of 110 (91,948 Views)

Re: My Sims 4 game won't open

★★★★ Novice

Thanks for the advice, I just tried repairing the game but it didn't seem to make a difference. I've tried opening it from my desktop and applications folder and it opens Origin but doesn't launch the Sims 4. Whenever I click the icon it closes then reopens Origin but not the game. 

Message 3 of 110 (91,943 Views)

Re: My Sims 4 game won't open

@Lord-of-Trash101

 

Ok. And did you install/update anything, as per my question in my previous post?

 

Can you go into Documents > Electronic Arts and drag the Sims 4 folder to your desktop. Now try launching the game again.

 

 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 4 of 110 (135,484 Views)

Re: My Sims 4 game won't open

★★ Novice

What is after this step if none of the previous options worked?

Message 5 of 110 (91,105 Views)

Re: My Sims 4 game won't open

★★★★ Novice

i did this and it deleted all of my families in the game, is there any chance of me reinstalling them, i would rather have them back and not play it then start the game from the beginning 

Message 6 of 110 (88,981 Views)

Re: My Sims 4 game won't open

@arthisthicc

 

It hasn't deleted your saves or any user data. The game has simply recreated the Sims 4 folder. Your saves etc. are in the folder you dragged to your desktop. It's the first troubleshooting step you should try if your game won't open. If your game loads after moving the folder it means the issue is somewhere in your user data - corrupt save/incompatible CC or Mods etc.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 7 of 110 (88,966 Views)

Re: My Sims 4 game won't open

★★★★ Novice

THANK YOU THANK YOU THANK YOU

 

Ive spent the last 3 hours clearing my caches restarting uninstalling origin an reinstalling and now it finally works, i'm just praying deleting my caches did nothing

Message 8 of 110 (87,685 Views)

Re: My Sims 4 game won't open

★★★★ Newbie

me too i also tried updating my game because it needed to be updated then it worked. the next day i went to go on the sims then it did that. i tried updating it again and repairing it but it does not work :/

Message 9 of 110 (86,792 Views)

Re: My Sims 4 game won't open

★★★★ Newbie

you can try deleting your cc or just a few of your cc i did this and it worked for me! Standard smile now my game workes

Message 10 of 110 (86,746 Views)
sims-four-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help