My Game Keeps Randomly Crashing [ Edited ]

[bdeezy89]

Some days i'm able to play 6 hours or more without crashing/problems and other times I'd open the "Relationships" tab or when I load a lot, the game freezes for a couple secs, goes to normal then crashes back to Origin right after. I've checked my CC extensively and I can't locate any bad CC so maybe it's my graphics settings? My game runs without lag fine on my current settings outside of the crashing part. I can't pinpoint where the problem is coming from

macOS Mojave: Version 10.14

MacBook Pro (13-inch, Mid 2012)

Processor: 2.5 GHz Intel Core i5

Memory: 16 GB 1600 MHz DDR3

Startup Disk: Macintosh HD

Graphics: Intel HD Graphics 4000 1536 MB

LastCrash.txt.:

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>ace3976b37d360ec5c3833d3</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2019-01-11 08:47:18</createtime><buildsignature>Local.Unknown.Unknown.1.48.94.1220-1.200.000.377.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x306a</categoryid><stack> 0x306a 0x647a 0xc4f3 0x92f5 0x8b11 0xb8295 0x6d29 0x10ae2f9 0x109a507 0x1524759 0x104c47f 0x104c2c3 0x104bbe8 0xf848c3 0xe1a44b 0x2d55 0x1bb2 0x1b91 0x66776 0x5ac55 0x5a808 0x5a33d 0x3b8d8 0x00</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 9283.46<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Origin Version: 10,5,32,18460<br />Modded: True<br />SystemInfo: Mac OS X Version 10.14 (Build 18A391) GPU: Intel HD Graphics 4000 Intel HD Graphics 4000 OpenGL Engine 0.12.0.34<br />(baseaddr) 0x7fff5028c000,'IOAccelerator' 0x7fff28e4f000,'AppleIntelHD4000GraphicsGLDriver' 0x7fff28e4f000,'AppleIntelHD4000GraphicsGLDriver' 0x7fff28e4f000,'AppleIntelHD4000GraphicsGLDriver' 0x7fff28e4f000,'AppleIntelHD4000GraphicsGLDriver' 0x7fff3c58c000,'GLEngine' 0x7fff3b9d5000,'libGL.dylib' 0x101acc000,'The Sims 4' 0x101acc000,'The Sims 4' 0x101acc000,'The Sims 4' 0x101acc000,'The Sims 4' 0x101acc000,'The Sims 4' 0x101acc000,'The Sims 4' 0x101acc000,'The Sims 4' 0x101acc000,'The Sims 4' 0x101acc000,'The Sims 4' 0x101acc000,'The Sims 4' 0x101acc000,'The Sims 4' 0x7fff347a9000,'Foundation' 0x7fff3240c000,'CoreFoundation' 0x7fff3240c000,'CoreFoundation' 0x7fff3240c000,'CoreFoundation'(/baseaddr)</contextdata></report>

[Bluebellflora · Accepted solution]

@bdeezy89

It seems to be memory related in that your integrated Intel HD 4000 is struggling to cope with the demands of the game. This could be action related in-game or if you have high poly CC which your Mac is struggling to render smoothly.

[stbnchristine]

I know it is a pain, but if you launch a vanilla game without any cc/mods and play for while do you have the same problem?  I had some cc that I was sure wasn't the problem and then yes... yes it was.  If a no cc game does not crash then I recommend adding in your cc in chunks to help you isolate the culprit.  When you know which one it is then go back to your full game.  Do NOT launch your cc game without the mods installed or all the connections will be lost and you will have to reapply all of it...annoying.

[bdeezy89]

Thanks and yeah I spent a couple hours doing that but I wasn't able to reproduce a crash at the same spot. For example the other day I was able to play for about 8 hours with no freezes or a crash but yesterday it crashed after about 2 hours. I haven't added any new CC in a couple of months

[Tremayne4260]

@bdeezy89 ,  While you may not have added any new CC, it still could be something in your Sims 4 folder has become corrupt. Try playing a vanilla game and seeing if the game crashes at any of the places you noticed it doing so before.

To do this, move your entire Sims 4 folder to your Desktop and do NOT delete it! This is where all your saved games are stored. Start your game and allow it to generate a new Sims 4 folder. Start a new game remembering that none of your saved games and CC will be present. Play for about an hour or so, trying to see if the game crashes in any of the places it happened before. You can either simply quit or save and quit it is your choice. If the game plays fine, you can transfer your saved games and CC to the new Sims 4 folder.

Please keep us updated. 

[Bluebellflora · Accepted solution]

@bdeezy89

It seems to be memory related in that your integrated Intel HD 4000 is struggling to cope with the demands of the game. This could be action related in-game or if you have high poly CC which your Mac is struggling to render smoothly.

[bdeezy89]

@Bluebellflora Thanks, I was hoping this wasn't the case. So the only option is basically buy a new Mac or remove the high poly CC? I know you can't remove the graphics card from my Mac and I already maxed my memory card

[Bluebellflora]

@bdeezy89

Afraid so yes High poly CC, especially if you have enough of it, is a real game breaker..