Re: Mac "video card" error launching Sims 4

by Bluebellflora
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Original Post

Mac "video card" error launching Sims 4

★★★ Newbie

Cannot open Sims 4 due to error message:

"Unable to start:

Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

[0e6d1221:1df4e8dc:0000012f:912c9c10]"

 

On an iMac with 

Mac OS X Lion 10.7.5

Graphics:  AMD Radeon HD 6750M 512 MB

 

Message 1 of 9 (3,216 Views)

Re: Mac "video card" error launching Sims 4

★★★★★ Apprentice

Try reading through - The Sims 4 help, troubleshooting & BUG Thread - for suggestions, or check out The Sims 4 on Mac Discussions.

Message 2 of 9 (3,186 Views)

Re: Mac "video card" error launching Sims 4

@delilarain

 

Can you update OS X to a later version? That should sort out the the problem as it may be an AMD driver issue in Lion.


The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 3 of 9 (3,176 Views)

Re: Mac "video card" error launching Sims 4

★ Novice

 Please help me. Im getting the video card error. Ive tried to do everything I could. HELP!!!! 

 

MacOs high sierra

version 10.13.6

 

macbook air ( 11 inch, early 2015)

Processor 1.6 GHz intel core i5

memory 4 GB 1600 MHz DDR3

Graphics Intel HD Graphics 6000 1536 MB

 

It was working before but the sims updated and now I cant play

Message 4 of 9 (2,340 Views)

Re: Mac "video card" error launching Sims 4

@PriscillaG6213

Open your Config.log file. Near the top, under Graphics Device Info please copy and paste the first seven lines, down to Driver version, here.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Message 5 of 9 (2,295 Views)

Re: Mac "video card" error launching Sims 4

★★★ Newbie

Having a lot of difficulty with Origin and Sims 4:

 

Sims 4 was running fine on my Mac. one day, it stopped, and I keep receiving the same message. 

I will give you my Mac system info below.

 

MacBook Air: (Reitna 13 in 2019)

Processor 1.6 GHz Intel Core i5

Memory * Gb 2133 MHz LPDDR3

Start up Disk Mac HD

Graphics Intel UHD Graphics 1536 MB

 

I have not even used half of my memory

 

 

 

I continue to get this message:

 

Unable to start:

 

Can't run The Sims 4 with the video card in this system.

Please check that the video card meets the minimum specifications and that the latest video drivers are installed.

[0e6d1221:1df4e8dc:0000012f:912c9c10]

 

 

These are the steps I have taken

 

I have done reboots, even with safe reboot

I have uninstalled origin, and caches.

reinstalled

have done this multiple times

have taken all malware systems and anti-virus systems off my computer

have disabled origin in sims game

 

I have rebooted and un/reinstalled multiple times with the same message. 

 

I have done a lot of research and no results have helped. 

 

Let me know what I can do, if you have any ideas! Thank you!

Message 6 of 9 (1,438 Views)

Re: Mac "video card" error launching Sims 4

★★★ Newbie

Same problem! But I have the newest Macbook smh

Message 7 of 9 (1,421 Views)

Re: Mac "video card" error launching Sims 4

@kendalmj @chelseyminnai28

You both need to provide the information asked for in my previous post.

The Sims 3 Mac Forum - | - The Sims 4 Mac Forum -
- Clearing Origin cache - | - Mac specific TS4 issues -
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Please do not PM me unless I ask you to, I won't reply
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Message 8 of 9 (1,389 Views)

Re: Mac "video card" error launching Sims 4

★★★ Novice

Having same problem. 
can you tell me for a MAC how to get to this file that you want info from please?

 

ty

Message 9 of 9 (1,277 Views)