(MAC)sims 3 stuck finalizing

[puzzlezaddict]

@Oliviagrant110  Did the Origin reset tool (linked above) not help with the finalizing issue?

What happens if you try to launch TS3 from from the icon in Applications, rather than using Origin?  If this doesn't work, especially if you get the unknown error message, please list your Mac's specs, as described in this post:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/475...

Please also list the packs you have installed, and whether you've uninstalled any packs as well.

[Oliviagrant110]

No the origin rest tool did not work, and the icon is not in applications. i have bought Sims 3 starter pack and Sims 3 Island paradise. both however haven't downloaded yet because the sims 3 won't stop finalising.

[puzzlezaddict]

@Oliviagrant110  Run the Origin reset tool again, then right-click on the Origin icon in Applications and select Move to Trash.  Then download and install Origin again.  Try installing only the base game.  If it gets stuck finalizing again, let me know and I'll write out directions to use the downloaded disc image to install without Origin's involvement.

Please also list your Mac's specs, as described in the post I linked earlier.  There have been some issues with running Origin on older versions of macOS, although that seems to be (mostly) solved these days.

[Oliviagrant110]

Ok I will try that, and nth I have no idea about the Mac specs.

[Oliviagrant110]

Hey the rest thing worked but now my game only lasts for like 5 minutes then it crashes?

[puzzlezaddict]

@Oliviagrant110  Here's how to provide your specs:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/475...

When you say the game crashed after five minutes, were you trying to create a sim or doing something else?

[shamstersham]

how did it help u

[puzzlezaddict]

@shamstersham  If you're having an issue with your game, please describe what isn't working, as well as any error messages you're seeing.  I'd be happy to try to help, but I can't do that without more information.

[Zarli1234321]

@puzzlezaddict what if the files aren't there?

[puzzlezaddict]

@Zarli1234321  This thread is a couple years old now, so I'll lock it here.  Please instead create a new thread describing your own issue in more detail.  Include the specs of your Mac: everything under About This Mac except for the serial number.