Re: Lost my games got deleted

by puzzlezaddict
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Lost my games got deleted

★★★ Newbie

So my sims 4 game undownloaded and I don't know what happened. I play almost every day and always save my data and Ive never had this happen to me. I opened up my sims 4 on my Mac and it said that my games or expansion pacts were undownloaded and I checked it and they aren't there I lost two of my worlds and all my sims and progress in them and I very unhappy about it. I have no idea what to do but I looked back and it says that I still already own the two expansion packs I lost but they arent on the game. What do I do?

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Re: Lost my games got deleted

@UrbanizedBook89  You can try repairing the game in Origin.  Right-click on the TS4 icon in your Origin library, and the option will show up.  If this doesn't help, you can run the Origin reset tool for macs, and then repair the game again.

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

If these steps don't help you, it might be necessary to uninstall and reinstall TS4 completely.  But first, drag your game folder, which contains your saves and other user data, out of Documents and onto your desktop.  (Otherwise, it will be removed as well.)  Then you can uninstall—the option is in the same menu as the one to repair the game.

 

Finally, if none of this is working, it might be a good idea to uninstall Origin completely.  Keep in mind that there are a few extra files to track down:

 

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

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I don't work for EA. I'm just trying to help fellow players with their games.
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