[INFO REQUEST] Sims 4 Cats and Dogs always shows 'Download' in Origin [ Edited ]

[yokotoby]

Sorry, I found my Sims 4 folder but I'm not sure how to launch it from there. Also, I don't run any mods. 

I was frustrated that I couldn't play my game at all so I requested a refund for Cats & Dogs. As of now my Origin shows that I haven't bought Cats & Dogs (although I haven't received my refund yet). So I figured everything would go back to normal... But no. The same thing is happening. I tried to place a house through the community folder but after the "building lot" animation I got the same pop up with error code 122:70c7f9a6:9c7f491f 

So now I don't have Cats & Dogs and I still can't play. Trying to figure out how to share the Origin log files now. Thank you to everyone looking into this! 

[EA_Mai]

Hi @yokotoby,

Thanks for sharing that error code, that's very useful! Actually, that error doesn't seem to be related to Origin not downloading the game properly. Indeed, some PC players are also reporting it. Please, take a look to this thread: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Error-102-122-Patch-1-36-edition/td-p/64...

-Mai

[Bluebellflora]

@yokotoby

You launch it from the Applications folder:

The error code is listed as a bug in @crinrict's bug thread here - https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Error-102-122-Patch-1-36-edition/m-p/641...

Edit - @EA_Mai beat me to it

[yokotoby]

I don't have that icon in my Finder folder. I do have an EA folder under Documents but nothing to run from there. Probably because I don't have a disc? But either way it sounds like I'll just have to wait until there is a fix. Thank you both for your help! 

[Bluebellflora]

@yokotoby

Hmmm, so in your Applications folder there is no Sims 4 app? That would indicate that you don't have it installed on your Mac, not even the base game. The Documents > Electronic Arts > The Sims 4 folder is your user data where Saves, CC/Mods, cache and all user settings are stored. You can move or rename this folder to a different location and the game will generate a new one when it is launched. It's the primary troubleshooting step if the game will not launch.

Even though we have to use Origin to play the game, there should still be a game icon in your Applications folder as that is where all software is installed to by default.

[yokotoby]

I do see the file labeled The Sims 4 and have a backup on my desktop but when I open that folder I don’t see an icon to open the game. Its always been like this though and I’ve never had a problem playing the game before.

Sorry, I’m still kind of new to Macs :/

[Bluebellflora]

@yokotoby

In the sidebar on the left of that Finder window click on Applications. All your installed apps will show up. You should have a Sims 4 one in there like mine.

[alfieralphie]

Am I too late for giving you my details? Hope not  

What macOS version are you running? macOS Sierra 10.12.4

Are you running any antivirus/firewalls? I'm using Avast Security

Does the game actually play and save ok? Yes

Are you launching it from within Origin or through the Sims 4 app in your Applications folder (can you try both?)? I tried both ways

Have you tried the Origin reset tool? Several times, yes

Actually it's not that bad but I am worried about further updates. Are they going to work and/or install... 

[lineafuglsig]

What macOS version are you running? macOS Sierra 10.12.6

Are you running any antivirus/firewalls? No

Does the game actually play and save ok? Yes and No. It saves, but I can't adopt any pets and when trying to, it makes my sims forget their kids and what not.

Are you launching it from within Origin or through the Sims 4 app in your Applications folder (can you try both?)? I tried both ways

Have you tried the Origin reset tool? Yes

[EA_Mai]

Hi @lineafuglsig,

Are you using any Mods or custom content in your game? That sounds like a mod related issue. If you are using any, could you try the game without them?

Thanks!

-Mai