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[INFO REQUEST] Sims 4 CAS cursor glitch

by Bluebellflora
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Original Post

[INFO REQUEST] Sims 4 CAS cursor glitch

[ Edited ]

Some users are reporting one or all of the following issues in CAS which suddenly seem to appear between playing sessions (thanks to @13Vaderfor the video)

 

  • When editing a body part the cursor will not 'let go' of the part to stop editing
  • Moving your cursor over the screen will randomly grab a body part for editing
  • Rotating the Sim is not possible unless using the keyboard arrow keys

 

Please try the following to resolve the issue, in this order and testing the game after each step:

 

  1. Enable laptop mode in the in-game graphics options
  2. Go into Documents > Electronic Arts and move the Sims 4 folder out onto your Desktop.
  3. Right click on the game in your Origin Games Library and select Repair Game.
  4. Follow the instructions in this post to carry out a 'super' repair.
  5. Set up a new user account on your Mac and start a new game in that account
  6. Drastic step - Completely uninstall Origin and the game then download and reinstall Origin, then the game. Make sure to back up your Sims 4 user data folder before doing this so you don't lose your Saves.

If you are experiencing this issue and none of the above resolve it, PLEASE take the time to post the specifications of your Mac. Instructions on what's needed and how to find the information here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612... Just stating that you are also suffering from the issue really isn't helping anyone, we need to collect information so hopefully a fix or workaround may be found.

 

Please also include the following information with your post:

 

  • What software, if any, you have installed/updated between it working properly and then not working (if you have automatic updates turned on for the App Store please check when they last updated).
  • Did you update your version of macOS before encountering the error?
  • Did the error appear after updating Origin or the game?
  • Which pointing device (mouse/trackpad/3rd party device) are you using?
  • Which add on packs do you have installed?
  • Does your monitor have a touchscreen?
  • What resolution is your monitor?
  • Are there any other programs running while the game is running?  (Other than Origin)
  • Is Origin In-Game enabled or disabled?
  • Please attach the following file to your post - Documents\Electronic Arts\The Sims 4\Options.ini You can do this by right clicking on the file and selecting Copy. Right click on your Desktop and select Paste. Now right click on the copied file and select rename. Make sure to highlight the entire file name Options.ini, not just the Options bit. Change the whole filename to Options.txt. When the warning window pops up select Use .txt. You can then attach the .txt file to your post on here.

 

 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
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Message 1 of 121 (7,207 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

[ Edited ]

User info collected:

 

@iimlana

Sierra 10.12.4

21" iMac Late 2013

2.7 GHz Intel Core i5

8Gb 1600 MHz DDR3

Intel Iris Pro 1536 MB

Apple mouse

All add on Packs released so far

Uses CC, issue still happening when CC is removed.

 

@PooksterLOVE

Sierra 10.12.4

13" MacBook Air Early 2015

1.6 GHz Intel Core i5

8Gb 1600 MHz DDR3

Intel HD 6000 1536 MB

Outdoor Retreat, Spa Day, Dine Out, Vampires, Get To Work, Get Together, City Living, Perfect Patio, Cool Kitchen

 

@13Vader

Sierra 10.12.4

21" iMac Late 2015

2.8 GHz Intel Core i5

8Gb 1867 MHz DDR3

Intel Iris Pro 6200 1536 MB

All add on Packs apart from Vintage Glamour and Bowling

Options.txt ‏2 KB

 

@MLPFairytail

Sierra

13" MacBook Air Early 2014

1.4 GHz Intel Core i5

4Gb 1600 MHz DDR3

Intel HD Graphics 5000 1536 MB

Uses CC, issue still happening when CC is removed.

 

@JennieMee

Sierra 10.12.4

13" MacBook Pro Early 2015

2.7 GHz Intel Core i5

8Gb 1867 MHz DDR3

Intel Iris Graphics 6100 1536 MB

Wireless mouse and trackpad

Get To Work, Get Together, City Life, Vampires, Dine Out, Spa Day, Outdoor Retreat, Vin. Glam., Romantic Garden, Kitchen Stuff, Patio Stuff

 

@letterrow

Sierra

MacBook Air 13-inch, Mid 2013

1.3 GHz Intel Core i5

4 GB 1600 MHz DDR3

Intel HD Graphics 5000 1536 MB

All packs but Luxury Party, Cool Kitchen, Movie, Backyard, Vintage Glamour, Bowling

 



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 2 of 121 (7,189 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

Community Manager (retired)

Hello all,

 

We are trying to figure out if this is a bug or and technical issue. Standard smile

 

Please keep posting the specs for your Macs and if you can include screenshots of how this issue looks to you, it could help as well.

 

Please make sure that you have taken out all of the mods/custom content and have tried repairing the game.

 

Thank you,

- Kristi

 

 

Message 3 of 121 (7,187 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

★★★★★ Apprentice

I've tried with a repair and a new sims 4 folder in my documents. New game, new random sim, no mods, no CC, and still having the issue. The only way to rotate the sim is with the arrows next to the feet or with "," and "." in the keyboard. In the image you can see the cursor outside the sim but still affecting the legs.

Message 4 of 121 (7,128 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

★★★★ Novice

Hello! Hi have the exact same issue as 13Vader! I removed all mods and cc, reinstall sims 4, removed sims 4 folder. Still selecting randomly.
I have a mac and my computer specs are:

macOS Sierra version 10.12.4
Macbook Air (11 inch, early 2015)
Processor 1,6 GHz Intel Core i5
Memory 4GB 1600 MHz DDR3

Sure, the sims 4 is a little demanding for my computer, and it gets a little hot at times, but it has always worked smoothly, until this issue took place, sure it's a very small issue but when you pay for all the packs in the game and spend all your money, you want the game to run smoothly. 


Message 5 of 121 (7,114 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

@Dorapirata

 

Can you please post your full specs. as requested, including the specific Intel graphics you have and what pointing device you are using. And do you have every single Game/Stuff/Expansion pack released so far, including Bowling? Do you have laptop mode enabled?



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 6 of 121 (7,107 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

@13Vader

 

Thanks for the picture. Can you possibly upload a video showing the issue in CAS? That would be really helpful Standard smile



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 7 of 121 (7,104 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

[ Edited ]
★★★★★ Apprentice

I've tried twice. I've created and .avi from a .mov and tried to upload it just like I've done before with the screenshot, but it doesn't seem to work.

So... How do I upload it?

Message 8 of 121 (7,079 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

@13Vader

 

Can you upload it to YouTube then link to it?



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 9 of 121 (7,071 Views)

Re: [INFO REQUEST] Sims 4 CAS cursor glitch

★★★★★ Apprentice

Ok, there it goes:

Sims4 CAS cursor glitch

Message 10 of 121 (7,052 Views)
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