April 2017 - last edited March 2021
Some users are reporting one or all of the following issues in CAS which suddenly seem to appear between playing sessions (thanks to @13Vaderfor the video)
This issue has been partially fixed in the April '19 patch, 1.51.75.1220
Intel chips still experiencing this issue:
Please try the following to resolve the issue, in this order and testing the game after each step:
If you are experiencing this issue and none of the above resolve it, PLEASE take the time to post the specifications of your Mac. Instructions on what's needed and how to find the information here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612... Just stating that you are also suffering from the issue really isn't helping anyone, we need to collect information so hopefully a fix or workaround may be found.
Please also include the following information with your post:
April 2017 - last edited May 2017
User info collected:
Sierra 10.12.4
21" iMac Late 2013
2.7 GHz Intel Core i5
8Gb 1600 MHz DDR3
Intel Iris Pro 1536 MB
Apple mouse
All add on Packs released so far
Uses CC, issue still happening when CC is removed.
Sierra 10.12.4
13" MacBook Air Early 2015
1.6 GHz Intel Core i5
8Gb 1600 MHz DDR3
Intel HD 6000 1536 MB
Outdoor Retreat, Spa Day, Dine Out, Vampires, Get To Work, Get Together, City Living, Perfect Patio, Cool Kitchen
Sierra 10.12.4
21" iMac Late 2015
2.8 GHz Intel Core i5
8Gb 1867 MHz DDR3
Intel Iris Pro 6200 1536 MB
All add on Packs apart from Vintage Glamour and Bowling
Sierra
13" MacBook Air Early 2014
1.4 GHz Intel Core i5
4Gb 1600 MHz DDR3
Intel HD Graphics 5000 1536 MB
Uses CC, issue still happening when CC is removed.
Sierra 10.12.4
13" MacBook Pro Early 2015
2.7 GHz Intel Core i5
8Gb 1867 MHz DDR3
Intel Iris Graphics 6100 1536 MB
Wireless mouse and trackpad
Get To Work, Get Together, City Life, Vampires, Dine Out, Spa Day, Outdoor Retreat, Vin. Glam., Romantic Garden, Kitchen Stuff, Patio Stuff
Sierra
MacBook Air 13-inch, Mid 2013
1.3 GHz Intel Core i5
4 GB 1600 MHz DDR3
Intel HD Graphics 5000 1536 MB
All packs but Luxury Party, Cool Kitchen, Movie, Backyard, Vintage Glamour, Bowling
April 2017
Hello all,
We are trying to figure out if this is a bug or and technical issue.
Please keep posting the specs for your Macs and if you can include screenshots of how this issue looks to you, it could help as well.
Please make sure that you have taken out all of the mods/custom content and have tried repairing the game.
Thank you,
- Kristi
April 2017
I've tried with a repair and a new sims 4 folder in my documents. New game, new random sim, no mods, no CC, and still having the issue. The only way to rotate the sim is with the arrows next to the feet or with "," and "." in the keyboard. In the image you can see the cursor outside the sim but still affecting the legs.
April 2017
Hello! Hi have the exact same issue as 13Vader! I removed all mods and cc, reinstall sims 4, removed sims 4 folder. Still selecting randomly.
I have a mac and my computer specs are:
macOS Sierra version 10.12.4
Macbook Air (11 inch, early 2015)
Processor 1,6 GHz Intel Core i5
Memory 4GB 1600 MHz DDR3
Sure, the sims 4 is a little demanding for my computer, and it gets a little hot at times, but it has always worked smoothly, until this issue took place, sure it's a very small issue but when you pay for all the packs in the game and spend all your money, you want the game to run smoothly.
April 2017
Can you please post your full specs. as requested, including the specific Intel graphics you have and what pointing device you are using. And do you have every single Game/Stuff/Expansion pack released so far, including Bowling? Do you have laptop mode enabled?
April 2017
Thanks for the picture. Can you possibly upload a video showing the issue in CAS? That would be really helpful
April 2017 - last edited April 2017
I've tried twice. I've created and .avi from a .mov and tried to upload it just like I've done before with the screenshot, but it doesn't seem to work.
So... How do I upload it?
April 2017
Can you upload it to YouTube then link to it?
April 2017
Ok, there it goes: