July 2018
July 2018
July 2018 - last edited July 2018
Hi @nancyzyx,
We're indeed still working on it, thank you for your patience
For more information, please click the following link:
https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6947610#M13261
July 2018 - last edited August 2018 by Bluebellflora
Update 3
The beta patch has been released today (28th August). If you are still running Yosemite please make sure you are opted into beta participation and download it.
Update 2
We're releasing a fix in around 2 weeks for the Beta version of Origin and a fix for all players roughly a week afterwards.
If you want to opt-in for the Beta version of Origin, you can do the following:
- Go to the Application settings by clicking on your username.
- Scroll down to Client update and slide the slider for "Participate in Origin Client betas" to the right (it has to turn green.
Update 1
We're currently looking into an issue where players are unable to download/install any games in Origin and where they cannot log in to Origin on a Mac.
Now there is a potential workaround where you install the latest OS for Mac, High Sierra, but please be careful with this! In the future, OS/X will no longer support 32 Bit applications like The Sims 3. Please read this article for more information: https://support.apple.com/en-is/HT208436
In order to install High Sierra, just go to the app store, search "High Sierra", download it and install it.
(Edit: marking this post as the solution for visibility and explanation. Please make sure to hit the Me Too button in the first post if this is affecting you - BluebellFlora)
July 2018 - last edited July 2018
@Erinigeo
There is currently an issue with Origin on a Mac - https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/m-p/6947610#M13261
July 2018 - last edited July 2018 by crinrict
Hello super annoyyed spend a lot of money on this site and now after all of the troubleshooting prescribed by your advisors I cant even access my games through origin. I understand the problem is being worked on but how much longer is this going to take its already been 4-5 days and its really disappointing that no solution has been found yet. Only game I play and its not working and I just bought new stuff packs. So not happy
EDIT (crin): Changed all-caps for readability. Please be also aware that it's considered shouting on the Internet and against the TOS of AHQ
July 2018
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
July 2018
@EA_Jason My computer is too old to install High Sierra... do I just not get to play my games ever again?
July 2018
@KymbereeSkye You can check this thread for updates on the issue:
https://answers.ea.com/t5/The-Sims-Mac/Empty-Game-Library-Server-Error/td-p/6938454