Help us improve Answers HQ! Take Survey No, Thanks

[CURRENT ISSUE]OS X El Capitan, The Sims 4 and NVIDIA graphics cards

by Bluebellflora
Reply

Original Post

Re: OS X El Capitan and The Sims 4

@jessleemerari

 

Ok. And when you uninstalled the game did you just use the uninstaller or did you get rid of all the hidden files too? When uninstalling a lot of files are left behind in your Library folder which can interfere with a new installation.

 

Try uninstalling using the instructions above and then reinstalling. If it still won't work set up a new user account on your Mac and try and play in that.



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 81 of 95 (531 Views)

Re: OS X El Capitan and The Sims 4

★★★★ Novice

I erased everything, I went through the hidden folders on the hidden library, I've done everything. Last thing they told me to do was to reinstall my OS, did that and nothing


@Bluebellflora wrote:

@jessleemerari

 

Ok. And when you uninstalled the game did you just use the uninstaller or did you get rid of all the hidden files too? When uninstalling a lot of files are left behind in your Library folder which can interfere with a new installation.

 

Try uninstalling using the instructions above and then reinstalling. If it still won't work set up a new user account on your Mac and try and play in that.


 

Message 82 of 95 (508 Views)

Re: OS X El Capitan and The Sims 4

@jessleemerari

 

And what about when you set up an additional user account on your Mac and tried to play logged into that account?



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 83 of 95 (497 Views)

Re: OS X El Capitan and The Sims 4

★★★★ Novice

@Bluebellflora wrote:

@jessleemerari

 

And what about when you set up an additional user account on your Mac and tried to play logged into that account?


Done already that, twice, and nothing. Now someone contacted me and told me that a file that i sent over a month and a half ago, was in an incorrect format, so they didn't even paid attention nor worked with what I sent so many time ago. Im beyond frustrated with this experience.

Message 84 of 95 (485 Views)

Re: OS X El Capitan and The Sims 4

@jessleemerari

 

What file are you talking about? Was it a save file? And who did you send it to, EA customer support?



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 85 of 95 (479 Views)

Re: OS X El Capitan and The Sims 4

★★★★ Novice

  Model Name: iMac

  Model Identifier: iMac10,1

  Processor Name: Intel Core 2 Duo

  Processor Speed: 3.06 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  Memory: 4 GB

NVIDIA GeForce 9400 256 MB

 

Origin won't even start up anymore.. When I click it, it automatically freezes. 

 

 

Message 86 of 95 (436 Views)

Re: OS X El Capitan and The Sims 4

@donavan2346

 

Please try using the reset Origin tool - http://help.ea.com/uk/article/how-to-reset-origin-on-mac/



Using CC/Mods is at your own risk, EA are not responsible for making the game compatible with 3rd party content, the creator is. 



The Sims 3 Mac Help Thread - | - The Sims 4 Mac Help Thread -
- The Sims 3 Mac super patch 1.67 - | - Origin Reset Tool for Mac -
- I am not affiliated with EA in anyway -
Apple Signature.png
Message 87 of 95 (413 Views)

Re: [CURRENT ISSUE]OS X El Capitan, The Sims 4 and NVIDIA graphics cards

★★★★ Novice
  • Model: 27-inch
  • Year:  Late 2012
  • Processor: 2.9 GHz Intel Core i5
  • RAM: 8 GB 1600 MHz DDR3
  • Graphics: NVIDIA GeForce GTX 660M 512 MB

 

My Sims 4 was working fine until OS X El Capitan update. I have deleted the majority of my families, lowered the graphic settings, lessened resolution, and now I can't even play the game for 10 minutes without it freezing everything up. I am extremely frustrated. 

Message 88 of 95 (393 Views)

Re: [Mac] OS X El Capitan and The Sims 4

★★★★ Novice

Has EA released any possible update/fix for NVIDIA GeForce GTX 660M 512 MB users. I haven't even been able to play once, bought the game in December.

 

This 

 is

torture

Devil

Message 89 of 95 (332 Views)

Re: OS X El Capitan and The Sims 4

★★★★ Novice

This is beyond acceptable. I haven't been able to play this game at all. I've followed every single recommendation given through here and through technical support and NOTHING have worked so far. My game freezes, and I don't think is Origin, I think is directly related to the game. It stays is not responding and forces me to quit the game. I've been having this problem since early February and I think is enough time for this matter to be resolved.

Message 90 of 95 (298 Views)
sims-four-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help