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The problem continues! I’m on the latest iOS, latest versions of Facebook and Sims FreePlay. I have uninstalled and reinstalled both apps. My Facebook settings show Sims is active and set to friends. Tracking is on. I still get the tracking message and cannot connect to Facebook! Help, EA!

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To log in with Facebook, please enable Tracking in your Apple iOS settings","moderationData":{"__ref":"ModerationData:moderation_data:11134814"},"body":"@lisheepoo They said it’s an issue and that they are working on it.. that was a few weeks ago...😭😭😭","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"102","kudosSumWeight":0,"postTime":"2021-03-30T08:22:15.280-07:00","lastPublishTime":"2021-03-30T08:22:15.280-07:00","metrics":{"__typename":"MessageMetrics","views":2026},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:8":{"__typename":"Rank","id":"rank:8","position":20,"name":"Hero+","color":"ED8B00","icon":null,"rankStyle":"FILLED"},"User:user:169989":{"__typename":"User","id":"user:169989","uid":169989,"login":"minicha-em","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-06-22T15:08:40.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/5622524/416x416.JPEG"},"rank":{"__ref":"Rank:rank:8"},"entityType":"USER","eventPath":"community:tghpe58374/user:169989"},"ModerationData:moderation_data:11134815":{"__typename":"ModerationData","id":"moderation_data:11134815","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11134815":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:169989"},"id":"message:11134815","entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-freeplay-en/message:11134792/message:11134815","revisionNum":1,"uid":11134815,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-freeplay-en"},"parent":{"__ref":"ForumReplyMessage:message:11134813"},"conversation":{"__ref":"Conversation:conversation:11134792"},"subject":"Re: To log in with Facebook, please enable Tracking in your Apple iOS settings","moderationData":{"__ref":"ModerationData:moderation_data:11134815"},"body":"

What is the latest iOS for you @lisheepoo ?

14.4.1 or 14.4.2?

Please be specific as updates comes frequently.

Someone reading this months from now can get confused.

\n\n

I'm not sure if 14.4.2 fixed it as I never had the issue in the first place

\n\n

The tracking they're asking for is the one in the game app

Settings

FreePlay

Allow tracking

\n\n

A lot of players do not have that option and that is when the issue arise (I do not have that setting in the Freeplay setting)

\n\n

They only have tracking via Settings: Integrity (or whatever that is called in English, the blue box with the white 'stop' hand) and allow apps to track - that is NOT the tracking requested

\n\n

For those who have the tracking in the app, turn it on and restart the game and it should work

\n\n

There is still a confusion who is asking for that setting

Firemonkeys

FaceBook

Apple

\n\n

My guess is FaceBook and they have to fix it

Firemonkeys/EA can not tell FaceBook what to do or how to run their business

Firemonkeys can ask FB to look into it but that is about it

My latest iOS is 14.4.2

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I wish EA would just get away from connecting with Facebook altogether, ugh, I have a game I haven’t been able to access in years!

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Here i see the tracking in the free play setting","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"160","kudosSumWeight":0,"postTime":"2021-03-30T13:58:48.417-07:00","lastPublishTime":"2021-03-30T13:58:48.417-07:00","metrics":{"__typename":"MessageMetrics","views":1982},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":6,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:167302":{"__typename":"User","id":"user:167302","uid":167302,"login":"RainbowOceanBlu","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-04-08T09:12:41.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:167302"},"ModerationData:moderation_data:11134819":{"__typename":"ModerationData","id":"moderation_data:11134819","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11134819":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:167302"},"id":"message:11134819","entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-freeplay-en/message:11134792/message:11134819","revisionNum":1,"uid":11134819,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-freeplay-en"},"parent":{"__ref":"ForumReplyMessage:message:11134818"},"conversation":{"__ref":"Conversation:conversation:11134792"},"subject":"Re: To log in with Facebook, please enable Tracking in your Apple iOS settings","moderationData":{"__ref":"ModerationData:moderation_data:11134819"},"body":"

I’ve had my game since 2011.

I don’t have the option to turn tracking on. To have to start again is devastating.

any ideas/ updates?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"142","kudosSumWeight":1,"postTime":"2021-04-07T10:47:34.616-07:00","lastPublishTime":"2021-04-07T10:47:34.616-07:00","metrics":{"__typename":"MessageMetrics","views":1867},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":5,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstNjIta2lZWG9L\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstNjIta2lZWG9L","height":640,"width":640,"mimeType":"image/png"},"Rank:rank:62":{"__typename":"Rank","id":"rank:62","position":19,"name":"EA Staff (Retired)","color":"BC00E8","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstNjIta2lZWG9L\"}"},"rankStyle":"OUTLINE"},"User:user:8607":{"__typename":"User","id":"user:8607","uid":8607,"login":"EA_Leeloo","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-26T02:17:50.946-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:tghpe58374/user:8607"},"ModerationData:moderation_data:11134820":{"__typename":"ModerationData","id":"moderation_data:11134820","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11134820":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:8607"},"id":"message:11134820","entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-freeplay-en/message:11134792/message:11134820","revisionNum":1,"uid":11134820,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-freeplay-en"},"parent":{"__ref":"ForumReplyMessage:message:11134819"},"conversation":{"__ref":"Conversation:conversation:11134792"},"subject":"Re: To log in with Facebook, please enable Tracking in your Apple iOS settings","moderationData":{"__ref":"ModerationData:moderation_data:11134820"},"body":"

Hey there everyone @KEWTexas @lisheepoo @SweetBabyMayca @RainbowOceanBlue!

\n\n

Just checking in - are you still unable to turn on tracking?

\n\n

- Leeloo

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Hello yes,

that’s still the case for me.

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Same for me as well

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"27","kudosSumWeight":0,"postTime":"2021-04-15T08:21:52.213-07:00","lastPublishTime":"2021-04-15T08:21:52.213-07:00","metrics":{"__typename":"MessageMetrics","views":2413},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:2045732":{"__typename":"User","id":"user:2045732","uid":2045732,"login":"powerock4","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-01-22T17:14:31.811-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2045732"},"ModerationData:moderation_data:11134834":{"__typename":"ModerationData","id":"moderation_data:11134834","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11134834":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2045732"},"id":"message:11134834","entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-freeplay-en/message:11134792/message:11134834","revisionNum":1,"uid":11134834,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-freeplay-en"},"parent":{"__ref":"ForumReplyMessage:message:11134821"},"conversation":{"__ref":"Conversation:conversation:11134792"},"subject":"Re: To log in with Facebook, please enable Tracking in your Apple iOS settings","moderationData":{"__ref":"ModerationData:moderation_data:11134834"},"body":"

I am having the same problem and have for a long time. I have my tracking on, but it says that I don't and won't let me login thru Facebook. I cannot connect with my friends. I can on my iphone ok, but not my ipad. I can't see with my iphone very well because it is so much smaller and would rather use my Ipad. PLEASE FIX!!!!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-01-27T21:35:59.022-08:00","lastPublishTime":"2022-01-27T21:35:59.022-08:00","metrics":{"__typename":"MessageMetrics","views":2507},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:11134835":{"__typename":"ModerationData","id":"moderation_data:11134835","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11134835":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:169989"},"id":"message:11134835","entityType":"FORUM_REPLY","eventPath":"category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-freeplay-en/message:11134792/message:11134835","revisionNum":1,"uid":11134835,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-freeplay-en"},"parent":{"__ref":"ForumReplyMessage:message:11134834"},"conversation":{"__ref":"Conversation:conversation:11134792"},"subject":"Re: To log in with Facebook, please enable Tracking in your Apple iOS settings","moderationData":{"__ref":"ModerationData:moderation_data:11134835"},"body":"

@powerock4

\n\n

Update the iPad to 15.3

If that does not work, take it up with FB or Meta or whatever they're called now

Contact their support, EA can not dictate what Meta do or do not do with the FB app

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