Store Error on Sims Free Play
by PrincessKit6713Original Post
Make sure your Google Play store settings are up to date
A valid card with funds on it
That the parental help settings allow you to purchase in-app things
Maybe try a different connection, if you're on WIFI switch to 5G or 4G or 3G
Check with support if this is a common thing for this update
This forum is provided by EA but is designed as Player helping Player
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page
*** Is the issue resolved? Please click "Accept as solution" so others can benefit.***
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+++ This Forum is provided by EA but it is designed as Player helping/advising other Players - meaning we are not employed by EA +++
D'oh! - Em
Do as it says
Sign in to an account
Either connect to Facebook or Google/Apple
not sure if Kindle have a connection, if it uses Google or Amazon or none
Green button with ... (3 dots)
Key hole button
Follow instructions
Sometimes you need to remove the FB app from your device and login through a browser
Make sure you have a current card connected to your store
Make sure the parental tools are off so you're allowed to make in-app purchases
If you're using Gift Cards and if you're in the US remember tax will be added so a $10 GC will not cover a $9.99 pack
*** Is the issue resolved? Please click "Accept as solution" so others can benefit.***
*** Although xp is not required, it is very nice. Give a Kudos by clicking on the XP button if you feel a comment/post/response deserves it. ***
***I do not answer game questions in PMs. ***
+++ This Forum is provided by EA but it is designed as Player helping/advising other Players - meaning we are not employed by EA +++
D'oh! - Em
emulators are not an approved platform for The Sims FreePlay
I have little to no knowledge of how emulators work, I can be of no further assistance
Ask support but know that they are not obligated to help you since you are using an un authorized platform, nor can they replicate your issue, like they do on mobile devices (phones and tablets)
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
Or contact support via FB or Twitter, links are at the bottom of the page
*** Is the issue resolved? Please click "Accept as solution" so others can benefit.***
*** Although xp is not required, it is very nice. Give a Kudos by clicking on the XP button if you feel a comment/post/response deserves it. ***
***I do not answer game questions in PMs. ***
+++ This Forum is provided by EA but it is designed as Player helping/advising other Players - meaning we are not employed by EA +++
D'oh! - Em
