Some of the neighbours are missing from the Party Boat [ Edited ]

[minicha-em]

Part of my neighbours are missing from the Party Boat

I noticed this in the morning of Jan 28th, 2021, last evening the boat was normal, so it did not coincide directly with the update 5.58.0 as I updated the morning of the 27th, though that still might be a factor.

I connect through FB

Normally, all goes missing but this time some are still there

Usually a log out, hard close game, open and log in will bring back active neighbours but not this time

Another step is to remove the permission for Sims FreePlay from FB and then reconnect and give new permissions, that did not work either

I know I am not alone with this problem, for some it is part of the neighbours, for others it is all.

If you have this issue, please, hit the "Me too" button

I do not know if this is on FaceBook or Firemonkeys

I have not yet contacted Firemonkeys but if you'd like to I'll link it below

Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page

(CM: Edited to update thread title to be more descriptive) 

[EA_Lanna · Accepted solution]

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Marked as Solution for Visibility Purposes Only!

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Hi folks, 

Thank you to those who've reached out so far. We continue to look into this issue but in the meantime we may have a workaround to recover some of the missing neighbors. 

There is a Facebook account setting that may be causing some of the missing friend issues. It's a privacy setting and some of the missing neighbors might have it set in such a way that even people set as friends cannot see an account in the connected app.

The setting needs to be updated from each of the missing neighbors side of things using the following steps: 

1. Go to https://www.facebook.com/
2. Click the Account button (top-right corner when viewing on a PC browser) to open the Account drop-down menu
3. Select 'Settings and Privacy'
4. Select 'Settings'
5. Select 'Apps and websites' from the list on the left (you may need to scroll down to find this)
6. Select 'The Sims FreePlay' (use the search function if you have many apps)
7. Check the setting for "Who can see that you use this app?". If the setting value for step 7 is 'Only Me' then you will need to change this to 'Friends' so that your friends can see you in their ‘Neighbors’ list in the Sims FreePlay game.

Please connect with your friends on Facebook that are missing as neighbors and ask them to double check this setting. Once they do, check to see if they've reappeared on the party boat for you. It would be no harm to check your own settings in case you are a missing neighbor for someone else too. 

Please let us know how you get on with these steps.  

- EA_Lanna

[EA_Lanna]

Hi @minicha-em,

Thanks for letting us know you're experiencing this. When did you notice some of your neighbours went missing?

- EA_Lanna

[minicha-em]

@EA_Lanna updated the post to include more details

[MorenaO79]

Noticed it today. Did the latest update yesterday, seemed fine. Today I only have one out of 13 neighbours (not including the sims town)

[EA_Lanna]

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Marked as Solution for Visibility Purposes Only!

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Hi folks, 

We're looking to gather examples from players to look into this issue further. If you know of other simmers who are also missing some neighbors from the Party Boat, please share this thread with them. 

For anyone who's also seeing this issue in your games, please send me a message with the following details and I'll include them to the ticket raised on this issue:

>> PLEASE DO NOT POST YOUR PLAYER ID IN THIS THREAD <<

Answers HQ is a public platform visible to everyone with internet. It's important to protect your information and practice safe posting online by not sharing your Player ID in threads or posts. 

Details needed:

• Player Id: This FireMonkey's article will explain where you find it.
• Device type: e.g. iPhone XR, etc.
• Date (when you first noticed this happened). 
• Permission Y/N?:  If you choose "Y" it means you are granting permission for the team to log into your account. This is for the purpose of investigating and reproducing issues only. 

How to send a DM to me: 

• Open up my AHQ profile page using this link: https://answers.ea.com/t5/user/viewprofilepage/user-id/16589805
• Left click on the envelope symbol under my username
• In the page that loads, enter this subject line: TSFP - Party Boat missing some neighbours - <your AHQ username>
• In the text window, please include the details outlined above.

Thanks @MorenaO79 for letting us know you're also seeing this in your game. If you could also gather the details outlined above and shoot me a DM with them, I'll add your example. 

- EA_Lanna

[Lalafathuz]

Me too... I have the same problem, but I lost ALL of my neighbors. I need help to solve this issue,please.

[Claudia0980]

Hello, I have the same problem. I tried to sent you my info (player ID, etc) by message (the envelope icon) and i can't because the site say "you don't have permission to contact this user"

Thank you anyway.

Cloi

[EA_Lanna]

Hi @Claudia0980,

That message can crop up if you're brand new to the forum. Usually making a post, like you have done here, will unlock the permissions to DM someone. Could you try again now please and test that?

Thanks,

EA_Lanna

[Claudia0980]

Thanks for your answer; I will try to send you my info again.

Clau

[EA_Lanna · Accepted solution]

---

Marked as Solution for Visibility Purposes Only!

---

Hi folks, 

Thank you to those who've reached out so far. We continue to look into this issue but in the meantime we may have a workaround to recover some of the missing neighbors. 

There is a Facebook account setting that may be causing some of the missing friend issues. It's a privacy setting and some of the missing neighbors might have it set in such a way that even people set as friends cannot see an account in the connected app.

The setting needs to be updated from each of the missing neighbors side of things using the following steps: 

1. Go to https://www.facebook.com/
2. Click the Account button (top-right corner when viewing on a PC browser) to open the Account drop-down menu
3. Select 'Settings and Privacy'
4. Select 'Settings'
5. Select 'Apps and websites' from the list on the left (you may need to scroll down to find this)
6. Select 'The Sims FreePlay' (use the search function if you have many apps)
7. Check the setting for "Who can see that you use this app?". If the setting value for step 7 is 'Only Me' then you will need to change this to 'Friends' so that your friends can see you in their ‘Neighbors’ list in the Sims FreePlay game.

Please connect with your friends on Facebook that are missing as neighbors and ask them to double check this setting. Once they do, check to see if they've reappeared on the party boat for you. It would be no harm to check your own settings in case you are a missing neighbor for someone else too. 

Please let us know how you get on with these steps.  

- EA_Lanna