After the update for this month, June, my app keeps crashing and my neighbors in the party boat of my facebook friends disappeared but I'm still connected to my facebook account. And yesterday when the crash game for two times, I tried to restart my phone but when I came back to my sims, all of what theywere doing stopped.
For the Party boat
Log out from FB in the game
Delete FB from your device
open the game and connect to FB via a browser, not the app
Now you can install FB again
As for the crashing, how much free space do you have on your device?
What connection do you use? WiFi? 4G? 3G?
As I see it these are two different issues
Party boat and neighbours is one
The browser method have been used and proven by many for this issue
Please note that EA/Firemonkeys have made a change to the Party boat and inactive players have been removed - maybe that is why they're missing
This will not help with the crashing, though
The crashing is issue number two
One reason can be a lack of space
"large, plenty, very much" are arbitrary numbers and means different numbers for different people
Generally you need about 2-5 GB free space on your device, memory cards will not be enough, even if you have a Tera Memory card, as the RAM can not use the space on the card
Another reason can be connection
A third reason can be the device itself or the model
A forth reason can be the update but as it does not affect everybody, it is probably a device or OS issue
Contact Firemonkeys about the crashing, I'll link it below
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
June - last edited June
@minicha-emI understand, however, your tips do not help. As I wrote, I have a lot of memory, 6 GB, Samsung Galaxy S10, I connected to the Internet via WIFI and LTE. In April, when I had this problem, Support did not help me, after a few days after logging in again, the problem disappeared, so why write?
a month ago - last edited a month ago
@angelicabangtanHe looks like the fact that it is a Facebook fault. I checked on other applications and acquaintances disappeared in everyone. I wrote to Facebook support.