January 2019
January 2019
Hello @Wymania and @gemmasmith357,
What types of devices are you trying to load The Sims FreePlay on? So far, a few people have had issues with the iPhone XR and iPad Air 2, but we're having difficulty reproducing it on our side. Any additional information about types of devices and how it behaves before/after the troubleshooting listed can help a lot.
Arrenai
January 2019
I am using an iPad Air. Thanks.
February 2019
I’m also using an iPad Air and it’s up to date with updates it extremely frustrating I’ve Lso contacted ea and had no reply
February 2019
Nothing happens at all it just stays on the screen I tried to upload a video but won’t let me
February 2019
I just tried again, entered my age and hit the “return” key on my Bluetooth keyboard, nothing. I hit tab, return, tab, and it entered the game. Could be a fluke but it got me in. Tapping “continue” did nothing.
February 2019
I am having this same problem. I have tried uninstalling and reinstalling the app and turning my screen. Noting works to get past my age setting.
February 2019
Hey there, @akfrancis84.
To help gather more information, which phone are you attempting to play Sims Freeplay on?
Arrenai
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March 2019 - last edited March 2019
I’m on the newest IPad Pro. I believe I had it working a while ago to try out the AR demo. But now it updated. I was asked to put in my age (29) and hitting continue makes the pop sound then nothing happens at all. I’ve restarted my iPad, tried flipping the screen around, entering different ages, clicking the button repeatedly, and tried waiting much longer. All to no avail. This happened today.
June 2019
I downloaded Sims Freeplay and it leads me to the age screen. I enter my age and press continue, but nothing happens. Im stuck on the age screen. I have redownloaded it multiple times and the same thing happens each time. I’m on an IPhone XR.