Sims free play stuck on age screen

[sariithomas]

The exact same thing is happening to me. Used to play sims free play on my iPhone 8 but when i got the upgrade would not let me get past the age screen. I’d put in my age press continue, and nothing would happen. I am very frustrated as I have played this game for a very very long time and have had lots of trust in it. I thought that the newer your phone, the better games run on it. Guess that works for every game but ones made by EA. 😬

[sariithomas]

I am having the Exact same problem and i hate it. EA please FIX THIS!!!

[minicha-em]

@EA_Arrenai @EA_Mai 

Could one of you take care of this?

[martha4858]

@sariithomas 

@beasties4days 

@minicha-em 

@Filet_Steaks 

@DrWooWho 

I found this on another site. I don't know if it works, but I thought I would pass it along. If you try this and it works or doesn't work I would appreciate if you post your results for everyone else. Thank you.

1. Switch your device to "Airplane Mode" (this should turn the wi-fi off)
2. Now, open Sims Freeplay
3. A pop-up should come saying "Internet access required" (or something like that)
4. Now go to setting and switch off the Airplane Mode (with the app STILL RUNNING in the background). Make sure you're now connected to wifi.
5. Open app- it works.

If you're using your "data", switch that off too.

[emalie0417]

I am using an iPhone 7+ and it won’t go pass the age page for me. It’s very frustrating and makes me want to throw my phone across the room but if anyone knows what to do please tell me 

[hm042013]

I’m having the same problem since the update :

- my game wouldn’t update so I deleted it and reinstalled it.

- when I open the new game, I’m stuck at the age screen. I write the age and tap « continue » but nothing happened.

- uninstalled and reinstalled the game several times, nothing changes 

- made the connection on and off several times, nothing changes 

- put the iPad on and off several times, nothing changes 

N. B. The game was working perfectly till the update this morning.

          I tried the chat help on ea help page which is not working as well

[CaliSimmer_19_YT]

@EA_Arrenai iOS