Sims Freeplay crashing

[katiepearlhunt]

Hi there

Since the update 2 days ago, Sims Freeplay keeps crashing.  I can play for a minute or two, then the game abruptly closes.

KPH

[EA_Arrenai]

Sul sul, @katiepearlhunt.

Are you playing on iOS or Android?

Arrenai 

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[whackywhippet234]

It seams for some reason, when i try to collect money or xp from houses/ buildings the screen will go black but the game audio will still be playing even though i can't do anything but close it and reopen it. I do still get my rewards but its annoying that this happens each time i try and collect money/ XP.

[whackywhippet234]

A similar thing is happening to me but only if i try and collect the rewards above buildings and houses.

[minicha-em]

@whackywhippet234 

How much free space do you have on your device?

Generally, this happens when your device is too full

What trouble shooting steps have you done?

Hard close, restart game and device?

Clear cache?