September 2020
Hi everyone, I updated my IPad to IOS 14 yesterday and today my Sims FreePlay game crashes when I launch it.
I see a frozen screen and after a split second the game closes and I’m back at the desktop.
I've tried rebooting several times, checked apps running in background etc but to no avail
I would appreciate any help advice... has anyone else got same problem?
I'm disappointed as I’ve been playing Sims for 3 and half years!
Cheers guys ☺️
September 2020
iOS 14 was a surprise release and many games and apps have not yet adjusted
Lots of apps have crashed, bugged out, glitched with iOS 14
It will take some time before everything works, especially now that people can't work in their offices and have to work from home,
if you want to complain, contact apple and tell them not to spring new operating systems on developers like that without giving them time to adjust
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page
September 2020
I'm Android user and I have problem with game too. Last three days I can't open game. Once I had same problem when their team was updating game. The time will give us an answer. 😊😊😊😊
I hope I'm right. 😶
September 2020
Yes! I can not load the game on my iPad either. It works on my phone (which has ios14) but not the iPad. I had never played the game on my phone so it is not starting where it left off. Ugh. I hope they fix it.