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minicha-em's avatar
minicha-em
Hero+
10 months ago

Re: Sims FreePlay Crashing

There was an issue with Apple devices yesterday that effected several apps in the way you describe

Not sure if you play on Apple, since you chose not to disclose that

but if you are, that was probably the reason

Should be arlight now though, if not contact support

If you are in Kindle Fire or Android, contact support

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

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Sims FreePlay Crashing","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:11117799"},"body":"

There was an issue with Apple devices yesterday that effected several apps in the way you describe

\n\n

Not sure if you play on Apple, since you chose not to disclose that

\n

but if you are, that was probably the reason

\n

Should be arlight now though, if not contact support

\n\n

If you are in Kindle Fire or Android, contact support

\n\n

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

","body@stringLength":"873","rawBody":"

There was an issue with Apple devices yesterday that effected several apps in the way you describe

\n\n

Not sure if you play on Apple, since you chose not to disclose that

\n

but if you are, that was probably the reason

\n

Should be arlight now though, if not contact support

\n\n

If you are in Kindle Fire or Android, contact support

\n\n

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

\n\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-15T23:55:29.621-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11117799_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":213},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"parent":{"__ref":"ForumTopicMessage:message:11117798"},"descendants":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"CachedAsset:theme:customTheme1-1748329852140":{"__typename":"CachedAsset","id":"theme:customTheme1-1748329852140","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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