Pet Stuck at Pet Park [ Edited ]

[MusaNii]

One of my cats is stuck between two cafe table chairs at the Pet Park. When I select “Call pets,” “Use cat run,” or “Enter cat show,” the cat stands up and then lies back down. When I tap on the cat, no menu appears to allow me to send it back home to its Sim family or to relocate it. Has this happened to anyone else, and is there a way to fix this weird bug?

[EA_Arrenai · Accepted solution]

Thanks for confirming those points, @MusaNii.

At this point, I would reach out to Firemonkeys support to see if they can look into the poor kitty's parking spot. When you do, please let us know how it goes for you.

Arrenai 

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[EA_Arrenai]

Sul Sul, @MusaNii.

Let's see if we can try something. If a sim uses one of the chairs near the cat, does that help in the cat's mobility?

Arrenai 

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[MusaNii]

Thank you for your response! I had 6 Sims “Ponder” in chairs near the cat. The cat stood up and laid back down. It wouldn’t leave its precious spot. I also tried placing Sims in the other six chairs to see if they might be causing the issue, but the cat was persistent in being stuck. Any other suggestions?

—Musa

[EA_Arrenai]

Sul Sul, @MusaNii. Thanks so much for the update.

I know you may have already tried these, but let's see if the following can help get the cat to budge:

• Can you try traveling home to see if the cat returns?
• Can you try relocating the cat using another Sim, then try to relocate with the original Sim again?

Please let me know how it goes for you.

Arrenai 

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[MusaNii]

I stated before (or so I thought) that I was not able to relocate the cat to another sim, because no menu popped up when clicking on the cat. Additionally, when a Sim travels home nothing changes. The cat is still stuck, and as it’s clear that you have no solution for this issue, the cat will be forever stuck forever at the pet park.

Thanks for your time.

—Musa

[EA_Arrenai · Accepted solution]

Thanks for confirming those points, @MusaNii.

At this point, I would reach out to Firemonkeys support to see if they can look into the poor kitty's parking spot. When you do, please let us know how it goes for you.

Arrenai 

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[MusaNii]

FireMonkeys logged into my game and fixed the issue for me. Thank you!

[EA_Arrenai]

That's great to hear, @MusaNii. Thanks so much for the update.

Arrenai 

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[amepj0fa8mmb]

I have the same issue. Could you please help me save my poor kitty? Thank you!

ps: I've tried all the suggested solutions, but none of them worked.

[minicha-em]

did you contact support?

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page