New update crashing and auto closing

[MariaJean1403]

Downloaded the update for the sims freeplay last night and I can't open the app now, I've tried deleting it and reinstalling but it's still the same. Every time I click the app it crashes and auto closes after a few seconds of loading, how do I fix this?

[Blueyedgirl80]

@MariaJean1403 I have this same exact issue after the update. Any fixes yet?

[minicha-em]

@MariaJean1403 @Blueyedgirl80 

What device are you playing on?

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page

[Blueyedgirl80]

@minicha-em Thank you, I contacted firemonkeys support and I'm awaiting an answer from them. I play on an android phone and had no issues before this update. Hopefully it'll get resolved soon.

[MariaJean1403]

@minicha-em Thanks I'm in the same boat as @blueeyedgirl80 played on android for years with no issues, I've contacted firemonkeys too but I'm still waiting on a response so I thought I'd reach out here. Maybe it's an issue with android? Hopefully they're already aware and working on a fix 🤞🏼

[mothergamer]

I am having the same issue and am also waiting on a response or fix.

[MariaJean1403]

Hey guys I got an update from firemonkeys, looks like we'll have to wait for the next update and hope its fixed by then 🤞🏼