My game can’t open

by Snothola
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Original Post

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My game can’t open

★★★ Newbie
Spoiler
Game stopped 

My game can’t open

Message 1 of 5 (2,167 Views)

Accepted Solution

Re: My game can’t open

More information, please

What are/where you doing when it stopped?

What device are you playing on?

What internet connection are you using? Have you changed the connection? From WiFi to 4G or 3G, different WiFi?

What other trouble shooting steps have you taken?

Hard close? Restart?

Deleted the FB app? 

Tried connect to FB via browser rather than the app?

Deleted permission for FreePlay on the FB app and tried to re-connect it?

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D'oh! - Em

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Message 2 of 5 (2,113 Views)

All Replies

Re: My game can’t open

More information, please

What are/where you doing when it stopped?

What device are you playing on?

What internet connection are you using? Have you changed the connection? From WiFi to 4G or 3G, different WiFi?

What other trouble shooting steps have you taken?

Hard close? Restart?

Deleted the FB app? 

Tried connect to FB via browser rather than the app?

Deleted permission for FreePlay on the FB app and tried to re-connect it?

CCP Hero Banner - Blue.png



*** Is the issue resolved? Please click "Accept as solution" so others can benefit.***
*** Although xp is not required, it is very nice. Give a Kudos by clicking on the XP button if you feel a comment/post/response deserves it. ***
***I do not answer game questions in PMs. ***
+++ This Forum is provided by EA but it is designed as Player helping/advising other Players - meaning we are not employed by EA +++
D'oh! - Em
Message 2 of 5 (2,114 Views)

Re: My game can’t open

★★★ Newbie

I was trying to open the neighbors tab 

then I was trying to connect with Facebook but that’s when it stopped 

I even tried to uninstall Facebook and used browser but it still failed 

i deleted the permission and tried to re connect again

Message 3 of 5 (2,107 Views)

Re: My game can’t open

★★★ Newbie

Have you fixed this problem? The same thing happened to me. I tried to reinstall the app but now I cant even open my account because it wont connect to the cloud

Message 4 of 5 (1,939 Views)

Re: My game can’t open

★★★ Newbie

Click on the app and the EA symbol comes up but then the whole game closes down. Tried to clear cashe and force stop the game... Getting very frustrated!!

Message 5 of 5 (1,316 Views)