April 2021
Why?
I do not know, I am a player just like you. I know what you know.
If you read the VIP rewards you can see that you only get one Mystery box key and that is on VIP 3
If it is missing contact Firemonkeys, they should know "why" too
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page
April 2021
Ok thank u!!!