The puppy disappeared!!

[Thurze]

Hello there! Please see the following post from EA here: http://answers.ea.com/t5/The-Sims-FreePlay/I-can-t-find-the-puppy/m-p/5073724/highlight/true#M7337

[Thurze]

Please see the following from EA: http://answers.ea.com/t5/The-Sims-FreePlay/I-can-t-find-the-puppy/m-p/5073724#M7337

[Thurze]

Please see the following: http://answers.ea.com/t5/The-Sims-FreePlay/I-can-t-find-the-puppy/m-p/5073724#M7337

[AleTron54]

There's no puppy!

[MiyeonJung]

I can't find the puppy??

[samanthatrrs]

I hope this problem is fixed before the quest ends! I really like this game so I wouldn't mind, but I want puppies! 😩

[babuk0522]

Puppy desappeared

[MiyeonJung]

How can I do to find the puppy back?? Plz help me...
everyone Can you tell me.

[EA_Zoe]

Hi guys,

Please see my previous response below:

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@EA_Zoe wrote:

>>Marking this message as solution to increase its visibility<<

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Hi guys,

I took the liberty to merge your questions to avoid duplicates.

The studio is currently investigating this issue and why it's happening. Please send them a help request so they can reunite you with your furry friend.

To contact them simply fill out this form. 

Hope that helps.

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There is currently no workaround, this is why you need to contact support regarding that issue.

If a workaround becomes available, I will update this thread to let you know. 

Thanks for your understanding.

[PureVines]

You asked us to fill out the form, but I cannot fill the form because it is not loading. And we are running out of time. I already deleted and downloaded the game again, waited, and cost me one day not doing the task, and I would really like to get the prize. So what is going to happen next if we are still experiencing these problems?