Game kicking out
by MasterofmovesOriginal Post
This is a known issue and an update, coming this week, will (hopefully) fix it - according to SimGuru Alana's twitter
Meanwhile, contact support to get compensation (not a sure thing but if you don't ask, you won't even have a chance)
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page
Edit to include link to SimGuruAlana's twitter status
*** Is the issue resolved? Please click "Accept as solution" so others can benefit.***
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+++ This Forum is provided by EA but it is designed as Player helping/advising other Players - meaning we are not employed by EA +++
D'oh! - Em
You're not alone
This will be fixed in the next update, hopefully
Contact support if you want compensation, you might not get it (though most who have reported it have gotten SP) but if you don't ask you don't even have a chance of getting it
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page
*** Is the issue resolved? Please click "Accept as solution" so others can benefit.***
*** Although xp is not required, it is very nice. Give a Kudos by clicking on the XP button if you feel a comment/post/response deserves it. ***
***I do not answer game questions in PMs. ***
+++ This Forum is provided by EA but it is designed as Player helping/advising other Players - meaning we are not employed by EA +++
D'oh! - Em
Update 5.61.1 (H1265) from the App store/Google Play shouldve fixed it
If you have updated and this is still happening, contact support
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page
*** Is the issue resolved? Please click "Accept as solution" so others can benefit.***
*** Although xp is not required, it is very nice. Give a Kudos by clicking on the XP button if you feel a comment/post/response deserves it. ***
***I do not answer game questions in PMs. ***
+++ This Forum is provided by EA but it is designed as Player helping/advising other Players - meaning we are not employed by EA +++
D'oh! - Em
