Re: Downloading saved game from Facebook, not woking.

by minicha-em
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Original Post

Downloading saved game from Facebook, not woking.

[ Edited ]

Hi people,

since yesterday I'ver not been able to download my game progress that I uploaded unto two of my Facebook accounts.

I always use one Facebook account as a backup account, to not lose progress in case anythin happens to the other.

I ruled out a fault on the devices, when I was able to download a weeks old game progess I had saved on Bluestack. That progess would download on all three devices using a new Facebook account.

 

Everytime I try to download the progress it takes me back to the downloading site.

 

What I have tried to solve the problem:

- Log off and on from all Facebook accounts and tried again

- Un- and reinstalled the game from my device and tried downloading again

- Tried downloading the progress on three other devices, to no avail

- Started a new game, logged in to my Facebook account and tried downloading the progress again

 

All these attemps never responded in a sucessful downloading process, I was always thrown back to the downloading site, where it showed me that I last saved my progress 13 hours ago (thus I can't access that progress).

 

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Re: Downloading saved game from Facebook, not woking.

@982f3173b45be96f3ffbcac43edc02d3 

 

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you


Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?

 

I personally can not sign in with chrome or safari, so you might need to try different browsers

 

Or contact support via FB or Twitter, links are at the bottom of the page

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