Can't Download Saved Data

[Reesh5277]

When I press download it doesn't do anything period ! It just loads and takes me back to the screen

[AshWaughx]

Yeah mines the same it doesn't even attempt a download, as soon as I press the cloud file the button flashes and sometimes a "connecting" screen appears, and then I'm taken back to the original cloud page even with the app left open. Also if I try three times unsuccessfully the app then makes me "refresh cloud data" at which point my file comes back but is still not downloadable. If it's the actual save file that's corrupted then what can we do? Is there any way the EA servers can provide a previous back up? Can we download our games from EA support? I lost my game through the app glitching and no fault of my own, the app closed down mid session and then when I went back on it was asking to download from the cloud - which worked the first time and then the exact same thing happened and now I can't even download my game.

[Reesh5277]

Exactly ! This really sucks

[EA_Mai]

Hi @Reesh5277 @AshWaughx,

Thanks for trying, and for the information you shared. At this point, I would recommend you to get in contact with The Sims FreePlay support following the instructions in this thread: http://answers.ea.com/t5/The-Sims-FreePlay/INFORMATION-The-Sims-FreePlay-Support/td-p/1877383

They will be able to get a closer and particular look to the issue 

Thanks,

Mai

[AshWaughx]

Yes I did this the first day it happened, six days ago, and I haven't heard anything back!

[amyedw]

I'm having the same problem also and it started yesterday after I updated the game. It sends me straight back to the download screen when I try to download it from the cloud.

[Reesh5277]

Still haven't heard back from anyone and improbably missing so many events omgggg !!

[AshWaughx]

Same, I reported the issue 9 days ago. 9 days and this thread is the only correspondence I've had, which was useless.

[Chysca]

Hello im also having the same problem right now. I would like to ask if you found solution for this one? I really need to get my sims again

[EA_Darko]

Hey @Chysca if having an issue please create a new thread with as much information as possible rather than bumping older ones like this.

Darko