Back up and reset your game
Follow this guide to check for a corrupted save file or Gallery download in The Sims 4 or The Sims 3.
View more on EA Help
Browse the most popular answers provided by the community and EA for solutions to common issues.
Share your knowledge and help out your fellow players by answering one of these open questions.
The Sims 4 Legacy Edition and system reqs
Find out if your system is no longer supported and how to download it.
Read more on EA Help
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6186 Topics•24515 Replies
Join the discussion and ask give feedback about The Sims 4.
37107 Topics•122077 Replies
Technical Issues with The Sims 4 on PC? Get help with updates, expansions, codes, and backing up and updating your game, or help other Simmers make the most of their game.
1895 Topics•6293 Replies
Technical Issues with The Sims 4 on consoles? Get help with updates, expansions, codes, or help other Simmers make the most of their game.
5014 Topics•23872 Replies
Are you playing The Sims 4 on a Mac? Get help and discuss troubleshooting with other Simmers on the forum.
6576 Topics•94535 Replies
Report bugs within The Sims 4 on PC, Mac, and consoles and see what the community is saying on this forum.