Back up and reset your game
Follow this guide to check for a corrupted save file or Gallery download in The Sims 4 or The Sims 3.
View more on EA Help
Browse the most popular answers provided by the community and EA for solutions to common issues.
Share your knowledge and help out your fellow players by answering one of these open questions.
Get started in The Sims 4 on console
Here’s what to know for a smooth start to The Sims 4 on console.
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8009 Topics•31634 Replies
Join the discussion and ask give feedback about The Sims 4.
40227 Topics•138848 Replies
Technical Issues with The Sims 4 on PC? Get help with updates, expansions, codes, and backing up and updating your game, or help other Simmers make the most of their game.
2157 Topics•8343 Replies
Technical Issues with The Sims 4 on consoles? Get help with updates, expansions, codes, or help other Simmers make the most of their game.
5794 Topics•29336 Replies
Are you playing The Sims 4 on a Mac? Get help and discuss troubleshooting with other Simmers on the forum.
7747 Topics•110331 Replies
Report bugs within The Sims 4 on PC, Mac, and consoles and see what the community is saying on this forum.