Back up and reset your game
Follow this guide to check for a corrupted save file or Gallery download in The Sims 4 or The Sims 3.
View more on EA Help
Browse the most popular answers provided by the community and EA for solutions to common issues.
Share your knowledge and help out your fellow players by answering one of these open questions.
Having issues with mods?
Mods not showing or having trouble after patch?
Learn how to disable Mods
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2771 Topics•10308 Replies
Join the discussion and ask give feedback about The Sims 4.
31475 Topics•97756 Replies
Technical Issues with The Sims 4 on PC? Get help with updates, expansions, codes, and backing up and updating your game, or help other Simmers make the most of their game.
1044 Topics•2893 Replies
Technical Issues with The Sims 4 on consoles? Get help with updates, expansions, codes, or help other Simmers make the most of their game.
3125 Topics•12538 Replies
Are you playing The Sims 4 on a Mac? Get help and discuss troubleshooting with other Simmers on the forum.
4706 Topics•62802 Replies
Report bugs within The Sims 4 on PC, Mac, and consoles and see what the community is saying on this forum.