December 2014 - last edited November 2016 by EA_Mai
Update: If you are facing this issue after patch 1.24.102 (Oct 27th), please take a look to this thread.
Update: As this thread has been locked, a new version has been created here instead: http://answers.ea.com/t5/The-Sims-4/ISSUE-Loading-family-just-loads-Map-again-PLEASE-READ-FIRST-POST...
Please visit the new one as it will contain the latest information.
Cause
This problem isn't as much as a bug but a symptom of a problem that occurs in your game. The game tries to load the household and then hits a problem/corruption and can't load the lot because of that. It then bounces back to the world screen.
EA/Maxis has fixed a lot of causes for this since it first started happening but there's still issues around and causes need to be found. It could be something on the lot or a faulty Sim or object. You can either try troubleshooting yourself or upload your save game so EA/Maxis can take a look at it. They might find a cause and fix it in the next update.
Outdated mods are a major player in this so if you can't pinpoint your error to a specific save game, it's probably a mod.
An other issue with this is that once you have it in one household, it spreads to all others and also other save games if you don't close down the game completely. Going to the main menu will affect other save games.
So for troubleshooting, always close down your game and restart before trying something different.
Before posting please try the solutions below:
Issue with unfinished paintings/broken easel
Issue with relationships
For this method which does take a lot of time, it's very important, that you close down your game each time you have the bug or if you have deleted Sims that don't need deleting. If you don't care about the households, you can leave them deleted of course.
There is a chance that the issue does not lie with the Sim but with an easel in that house. Use the method above in the house that faulty Sim lives to find out if deleting the easel also resolves the issue (without having to delete the Sim)
Issue with pictures of content you don't own
Taken from this post: /t5/The-Sims-4/ISSUE-Loading-family-just-loads-Map-again-Need-your-bugged-save/m-p/4614110#M46921
@veroUKfr wrote:
Temporary solution :
- Delete all cache (cache, cachestr and localthumbcache.package)
- From the map view place another lot on top of the one containing the outdoor retreat paintings
Then everything comes back to normal.
And you can place the lot with the paintings again, delete them, and then use the lot normally.
If none of the above help, try troubleshooting as below
If you need help narrowing down the issue, zip this folder: documents\electronicarts\thesims4\saves and upload to mediafire or dropbox. Then post the the link. I can't promise to look at all of the but EA is still reading this thread and borked savegames help to reproduce the error.
If you are uploading your saves folder, please state which game you have issues with and which family doesn't load or what you're doing.
Instructions how to salvage your house and Sims if the game no longer works
You should still be able to uplaod to family/house to the gallery (or just save to your library) and put them in a new game (This might not work for the newest problem occurring)
Here's how:
Household
House
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
Solved! Go to Solution.
July 2015
Since this thread is getting way too long and has outdated information, I'm going to lock this
There's a new thread here: http://answers.ea.com/t5/The-Sims-4/ISSUE-Loading-family-just-loads-Map-again-PLEASE-READ-FIRST-POST...
Please all post there.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2014
Did you fix the problem? I have the same problem and I can't play at all, even when I try other households. I notice this happened after i arranged a date. After the loading screen it just brought me to the map and now I can't play. I can't build either.
December 2014
i need help with my sims 4 keeps bringing me back to the map screen everytime i select my household.any solution for this?
December 2014
Cant play any of my households it takes time to load when i select a house hold but then it comes back to the main menu .
Dont understand why.
please help!
December 2014
This problem started when the twin daughters of my Sims aged into children. After I had edited their looks, the screen jumped to the neighborhood. When I click on the house, it seems to load, but then it jumps right back to the neighborhood screen. I have tried everything: first I loaded a previously saved game, when the twins were still babies. Tried this two times, but it happened again after they aged. Tried to move them, but that didn't work. Reinstalled my game, deleted saved games in the EA folder and took my family from the library to the lot, and it still doesn't work.
It's not only this family. My whole game doesn't work anymore, it's every lot in the neighborhood. Nothing seems to load.
I am really keen to play with this family and this house, because I'm playing the Legacy Challenge. So I'm pretty pissed off right now.
Does anyone have a solution for this, or do I just have to remove everything (including my library) and accept my loss?
December 2014
@SIZZ84 Merged your thread. Could you please answer the questions in the first post.
Thank you
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2014
Another thing to note is that I downloaded the patch on 12/16 and it WAS working find through 12/18 just fine. On 12/19, it didn't work. I didn't do anything to change the game between the last time it worked and the time it didn't. I have also cleared out the cache, and that didn't help, either.
Thanks for looking into this! Sims 4 is 100% unplayable for me right now.
December 2014
Could you try moving your entire saves folder to the desktop and see if you can start a new game then. Also you say only to mods but no hair/clothing or anything of that kind ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
December 2014
When I launch the sims 4 to play everything is fine but when I go to the map to select the household i wanna play, it doesn't let me! I can't play any of my sims! When i press play to play that household the loading screen appears but then it just takes me back to the map! I'm litterally stuck on the map! I've had this problem for a couple days now, sometimes it works and sometimes it doesn't. I got the game on November 21 and never had any problems with the game until a couple days ago. I'm pretty sure that because I installed the Holiday pack for sims 4 it's doing this. I've tried, restarting my computer, uninstalling origin and reinstalling origin, uninstalling the sims 4 and reinstalling it and also reloaded my games on origin. NOTHING WORKS!! Another odd thing that I've experienced is that every time I launch the sims 4 and then exit out of the game and then shut down my computer it says that origin is preventing the computer to shut down so it always force shut downs... Do you think that has anything to do with it? Do you think I should uninstall the holdiday pack? If so, how? Anything else I should try? If you know for sure how to fix this please tell me!!!!!! I don't care about losing my saved games I just wanna be able to play again! I was looking forward to playing the sims 4 during the holidays but now i can't play!!! -------------------------------------
And now to answer your questions:
I do not have any custom content on my game. I only have the holiday pack from origin.
About a couple days ago it would only not let me play on one of my saved households but now its all of them.
I can't even start a new game
I did not back up my game
Please help figure this out! If anyone knows when the next update will come out that would be great. Maybe it's just a glitch? And an update would fix it?
December 2014
I am having the same issue, in the end I binned 277 hours of gameplay and started from scratch.
I am using no CC or mods, just the base game. I removed the Tray and Saves file and deleted all other files including the scratch file, I rebooted the game and added them in again to no avail. I attempted to load a previous saved file, unfortunately to no avail.
Since a fresh install from scratch, the game has played smooth up until I attempted to go on a date, the community lots displayed the message 'lot is not available' So I cancelled the date and travelled to the lots alone. All was ok but there were NO sims at all at any community lots.