Re: help games wont load
sorry for late reply
sorry for late reply
I have seen many posts about similar if not identical issues and have not seen many helpful responses. I have tried many of the suggestions found online and in this forum. I have also tried starting numerous support chat sessions and never get in touch with a support representative.
This has been very frustrating!!! I would appreciate a help from EA.
If I try to launch the game (through Origin or directly) I get a message stating that \"The Sims 4 hast stopped working\".
Here are the problem details:
I have seen many posts about similar if not identical issues and have not seen many helpful responses. I have tried many of the suggestions found online and in this forum. I have also tried starting numerous support chat sessions and never get in touch with a support representative.
This has been very frustrating!!! I would appreciate a help from EA.
If I try to launch the game (through Origin or directly) I get a message stating that \"The Sims 4 hast stopped working\".
Here are the problem details:
Here is the DXDiag information: https://db.tt/tt2nuWFX
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DXDiag information (Part 3):
DXDiag information (Part 4):
An EA community manager has pointed out that errors in Windows 8.1 can relate to shell replacements that modify the core of Windows, such as Start8.
I see you have an error code for XMBC before the TS4 errors, which is a media centre? Is it possible to deactivate XMBC and try to run the game again to see if it is that causing the problems? 🙂
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2014-09-05T11:58:39.740-07:00","lastPublishTime":"2014-09-05T11:58:39.740-07:00","metrics":{"__typename":"MessageMetrics","views":2639},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11546953/message:11546960","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:221362":{"__typename":"User","id":"user:221362","uid":221362,"login":"lauriej0823","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2009-05-29T19:06:30.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:221362"},"ModerationData:moderation_data:11546961":{"__typename":"ModerationData","id":"moderation_data:11546961","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11546961":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:221362"},"id":"message:11546961","revisionNum":1,"uid":11546961,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"parent":{"__ref":"ForumReplyMessage:message:11546954"},"conversation":{"__ref":"Conversation:conversation:11546953"},"subject":"Re: APPCRASH on game start - Why isn't this probelm getting attention?!","moderationData":{"__ref":"ModerationData:moderation_data:11546961"},"body":"i have the same problem however the game doesn't crash and i am able to play but when i load game and it gets to main screen there is message i am offline then mouse turns blue and then i get next screen.
Faulting application name: TS4.exe, version: 1.0.625.10, time stamp: 0x53ed5fc4
Faulting module name: TS4.exe, version: 1.0.625.10, time stamp: 0x53ed5fc4
Exception code: 0xc000001d
Fault offset: 0x01a52a57
Faulting process id: 0x141c
Faulting application start time: 0x01cfc938df420cd3
Faulting application path: C:\\Program Files (x86)\\Origin Games\\The Sims 4\\Game\\Bin\\TS4.exe
Faulting module path: C:\\Program Files (x86)\\Origin Games\\The Sims 4\\Game\\Bin\\TS4.exe
Report Id: 2287dca8-352c-11e4-bed9-902b34ebc739
Faulting package full name:
Faulting package-relative application ID:
i also have this message as well
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program The Sims™ 4 because of this error.
Program: The Sims™ 4
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: 00000000
Disk type: 0
yes i have 8.1 but i dont have any different start screens.
dxdiag report
------------------
System Information
------------------
Time of this report: 9/5/2014, 14:55:53
Machine name: LAURIE-PC
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: h8-1534
BIOS: v8.10
Processor: AMD FX(tm)-6200 Six-Core Processor (6 CPUs), ~3.8GHz
Memory: 10240MB RAM
Available OS Memory: 10032MB RAM
Page File: 5154MB used, 6412MB available
Windows Dir: C:\\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: AMD Radeon HD 7570
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x675D)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\\PCI\\VEN_1002&DEV_675D&SUBSYS_90BD1B0A&REV_00
Display Memory: 6897 MB
Dedicated Memory: 2033 MB
Shared Memory: 4864 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: ViewSonic VX2450 Series
Monitor Model: VX2450 SERIES
Monitor Id: VSCE226
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1230 (English)
Driver Version: 13.152.0.0
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 9/3/2013 11:03:22, 1233080 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-241D-11CF-747C-B7B0BEC2C535}
Vendor ID: 0x1002
Device ID: 0x675D
SubSys ID: 0x90BD1B0A
Revision ID: 0x0000
Driver Strong Name: oem128.inf:cb0ae4141dbf8a7c:ati2mtag_NI:13.152.0.0😛ci\\ven_1002&dev_675d&subsys_90bd1b0a
Rank Of Driver: 00DA0001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
---------------
Diagnostics
---------------
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 73453927520, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TS4.exe
P2: 1.0.625.10
P3: 53ed5fc4
P4: TS4.exe
P5: 1.0.625.10
P6: 53ed5fc4
P7: c000001d
P8: 01a52a57
P9:
P10:
+++ WER1 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TS4.exe
P2: 1.0.625.10
P3: 53ed5fc4
P4: TS4.exe
P5: 1.0.625.10
P6: 53ed5fc4
P7: c000001d
P8: 01a52a57
P9:
P10:
+++ WER2 +++:
No Data
+++ WER3 +++:
No Data
+++ WER4 +++:
No Data
+++ WER5 +++:
No Data
+++ WER6 +++:
No Data
+++ WER7 +++:
No Data
+++ WER8 +++:
No Data
+++ WER9 +++:
No Data
Same PB for me Working 2 days 24 on 24 .. no solution
Signature du problème :
Nom d’événement de problème: APPCRASH
Nom de l’application: TS4.exe
Version de l’application: 1.0.671.10
Horodatage de l'application: 54096859
Nom du module par défaut: TS4.exe
Version du module par défaut: 1.0.671.10
Horodateur du module par défaut: 54096859
Code de l’exception: c000001d
Décalage de l’exception: 01a53a08
Version du système: 6.0.6002.2.2.0.272.7
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: 3a7d
Information supplémentaire n° 2: 336dfe21b6b7c379c9fdb164b5354f53
Information supplémentaire n° 3: a25e
Information supplémentaire n° 4: 381e5efe1f2a3128f503422fec10b180
I am sorry System is in French But the Pb is Exeption Code c000001d
Good Luck and Thanks
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