the sims 3 monte vista

[lapellerin]

hi ! i just bought the extansion Monte vista in a library & when i tried to install it they tol me that the code was already use 

WTF ??? the game was brand new what am  i suppose to do with this now ?

[crinrict]

So you bought the disc version ? And it was sealed and all ?

If so, you need to talk to a game advisor about that

The AnswerHQ is about Users helping Users.

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Describe your issue with a few words
4. Select Product: The Sims 3
5. Select Category: Billing/Purchasing or Account Management
6. Select Platform: PC
7. Click Find solution
8. Scroll down and click I still need help
9. Click Chat Now to chat with a Game Advisor
   

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html