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sims crashing everytime i open the map

by Kittysaurusrex45
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Original Post

sims crashing everytime i open the map

[ Edited ]
★★★★ Novice

I have sims 3 pets if that would help

this just started a few weeks ago

everytime I open the map it freezes and then just crashes I fixed my graphics but it still doesn't work? 

I need help because I like that game 

and I can barely even play it 

Message 1 of 6 (112 Views)

Re: sims crashing everytime i open the map

@Kittysaurusrex45  There are too many potential issues that can cause TS3 to crash to cover them all at once.  What would be most helpful is if you could run a dxdiag on your computer and attach the results to a post here (use the Browse button).

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Please also list the other packs you have installed, if any.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 6 (97 Views)

Re: sims crashing everytime i open the map

★★★★ Novice

Doesn't help.. Thanks anyway

Message 3 of 6 (85 Views)

Re: sims crashing everytime i open the map

@Kittysaurusrex45  I didn't ask you to do anything to fix your game yet.  Running a dxdiag doesn't do anything except collect information about your computer.  The point of it is that I can read it and then give you specific advice, rather than throwing out random suggestions and hoping one works.  And again, it would also be helpful to know which packs you've installed, other than Pets.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 6 (79 Views)

Re: sims crashing everytime i open the map

★★★★ Novice

The only pack I have is pets atm

and by it not helping I didn't see any button called 64 bit in the dxdiag

Message 5 of 6 (60 Views)

Re: sims crashing everytime i open the map

@Kittysaurusrex45  Okay, but there should still be a button to run the dxdiag.  If it helps, here are instructions on how to run a dxdiag in earlier versions of Windows:

 

https://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-PC-Only/m-p/1049584/thread-id/47181

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 6 (58 Views)
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