simpoints on wrong account

[icharity]

i just bought the 24360 simpoints package but they got put on the wrong account how can i change the email adress so it will be on the right one 

[crinrict · Accepted solution]

For everything account related, please contact Customer Support

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Beware that there's no longer an Email option

[crinrict · Accepted solution]

For everything account related, please contact Customer Support

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Beware that there's no longer an Email option

[icharity]

Your answer was very helpful but i'm afraid i have another problem could you so kind as to help with that one as well ?