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by larissawestOriginal Post
If this is still not resolved, contact Customer Support so they can take a look at your account to find out what's going on
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the option so show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
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