2012-08-07 07:13 PM
Some months ago i cashed my free simpoints at the sims 3 store. I bought some costum content and installed it. Some weeks later my computer crashed and it got to be installed from scratch. I also had to install the sims 3 again and so all my custom content went off. I couldn't even find it on my account in the sims 3 store and i had no more simpoints, but my game was still registered. Can i get my Simpoints back somehow? Please help me!
Solved! Go to Solution.
2012-08-07 08:23 PM - edited 2012-08-07 08:24 PM
Did you check your purchse history in the Sims 3 Store. Everything you buy can be redownloaded from there.
From the menu choose --> Store --> MyAccount
You'll be promted to log in (again)
On the left hand side in the menu you should then se Purchase History
If it's not there, you need to contact Customer Support.
They can be found here: https://help.ea.com/contact-us
You have the option to contact them by mail, phone or Live Chat. For Live Chat, make sure to choose US as your country.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
2012-08-07 08:23 PM - edited 2012-08-07 08:24 PM
Did you check your purchse history in the Sims 3 Store. Everything you buy can be redownloaded from there.
From the menu choose --> Store --> MyAccount
You'll be promted to log in (again)
On the left hand side in the menu you should then se Purchase History
If it's not there, you need to contact Customer Support.
They can be found here: https://help.ea.com/contact-us
You have the option to contact them by mail, phone or Live Chat. For Live Chat, make sure to choose US as your country.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
2012-08-08 03:03 PM
thank you sooooooooooooooooooooo much!! it worked! thank you very much i'm so happy now :D
2012-08-08 03:23 PM
You're welcome :womanvery-happy:
Glad it did.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads