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You already have all the games in this order

by MountieZane
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You already have all the games in this order

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I want to buy the Into the Future expansion pack through Origin but it gives me "You already have all the games in this order."  Google search tells me their was a bug in February but I have to assume its fixed by now.  Any ideas?  Everything is up to date and can buy the other expansions without issue, just not the one I want.

Message 1 of 76 (3,251 Views)

Accepted Solution

Re: What does "you already have all the games in this order" mean

[ Edited ]

Since several people have posted to say that these approaches helped them, I'm marking this post as a solution for visibility.  This does not mean that anyone considers the issue solved, just that there's a temporary workaround that I want players to be able to see and use.

 

[Edit: screennames removed to avoid multiple tags] to anyone else still having this issue, there may be a temporary workaround, at least as long as Origin's Black Friday sale is active.

 

Instead of trying to puchase packs through your game library, or through the Origin app's search function, try clicking on the "Celebrate Black Friday" banner across the top of the Origin window. (It doesn't always show, but clicking on Browse on the left of the screen usually made it appear for me.)  This will bring up a list of all discounted games, which is a lot; you can use the "sort & filter" function in the upper right corner to narrow the list.  I used "simulation."  Then you'll be able to click on any TS3 EP and select "Add to Order" instead of "Buy Now," and you'll see an orange Buy button towards the top of the screen:

 

Screen Shot 2018-11-23 at 12.21.23 AM.png

 

Once you've added each pack to your order, simply press the Buy button, and the payment form will appear.  You should be able to buy all the EPs you want, although SPs won't be available through this method, since they're not on sale.

 

To anyone reading this thread, please post back letting us know whether this works for you.  If it doesn't you can try one of these approaches:

  • Buy from the Origin website rather than the app
  • Add another item to your order.  You may see the message "you already own one item in this order," but the purchase should still go through
  • Ask someone else with an Origin account to gift you the pack(s), or make a second account and gift yourself
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I don't work for EA. I'm just trying to help fellow players with their games.

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Message 58 of 76 (1,495 Views)

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Re: You already have all the games in this order

@MountieZane  Try clearing Origin's cache, and if that doesn't work, uninstalling and reinstalling Origin itself, which wouldn't affect your installed games.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

I'm guessing you've never bought ITF before, but if you originally owned a copy and EA deactivated the pack for some reason, then there would be a block on your account preventing you from buying or registering it again.  This is simple enough to resolve, but you'd need to contact EA customer support to get the block lifted.

 

https://help.ea.com/en/contact-us/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 76 (3,240 Views)

Re: You already have all the games in this order

★★★★ Novice
Thanks for replying. I've tried both with no change. I also contact EA and was told its probably an account related issue but wouldn't tell me how long it would take to fix. So I'm sort of left hanging.
Message 3 of 76 (3,222 Views)

Re: You already have all the games in this order

@MountieZane  If the account issue is the one I mentioned, EA support should be able to resolve it in real time.  At the very least, you should be able to get an explanation of the problem.  If you're not getting anywhere with one rep, you can always "walk away" from the conversation and try again later, hopefully with someone else.  It might also help to pick a different category of issue when you're navigating the help platform—some categories have more knowledgeable people answering questions than others.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 76 (3,214 Views)

Re: You already have all the games in this order

★★★★ Novice

Thanks for the heads up, I'll try again.  Its been two days and still nothing.

Message 5 of 76 (3,189 Views)

Re: You already have all the games in this order

★★★★ Novice
Apparently a 'known' issue that they're working on and should be fixed 'pretty soon'
Message 6 of 76 (3,182 Views)

Re: You already have all the games in this order

[ Edited ]
★★★★ Novice

@MountieZane Hi, I am having this same issue but with Sims 3 University Life, Sims 3 Into The Future, Sims 3 Island Paradise and Sims 3 Town Life Stuff!! I have been trying for 2 days and have gotten no where.. tried to use the online chat for help but they couldn't do anything except tell me my issue has been logged with a specialised team.

Message 7 of 76 (3,147 Views)

The Sims 3 OriginDownload Error - "you already have all the games in this order"

★★★★ Novice

I am trying to purchase The Sims 3 - University Life, Into the Future, Island Paradise and Town Life Stuff but every time I click the "Buy Now $19.99" button I get a pop up message that says "you already have all the games in this order"

 

I have purchased many other sims 3 expansion & stuff packs and they all work perfectly. I have never purchased or even tried to purchase University Life, Into the Future, Island Paradise or Town Life Stuff before so I'm not sure why I'm receiving this error. 

 

Origin seems to think that I own these games but then doesn't give me any option to download them so it makes no sense.. 
I have cleared my cache, uninstalled and re installed, tried to contact EA but was left with no answers.

 

I am thinking of buying a physical copy from my local game store but am worried that when I come back to add the game manually it is going to say the same thing.

 

I found someone with the same issue back in Feb but cannot find any solutions.

Any ideas?? I really want to play these games!!

Message 8 of 76 (3,145 Views)

Re: The Sims 3 OriginDownload Error - "you already have all the games in th

@keeleylouise18  I moved your second post into this thread, as it appears to be the same issue that the OP has.  (You don't need to make multiple posts—someone almost always sees and responds.)  You can try the same steps I suggested to the OP, namely clearing Origin's cache, uninstalling and reinstalling Origin, and contacting EA customer support, just to make sure that there isn't an easy fix.  But if none of this works, please post back saying so, and I'll try to find someone from EA who can help you further.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

https://help.ea.com/en/contact-us/

———————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 9 of 76 (3,129 Views)

Re: The Sims 3 OriginDownload Error - "you already have all the games in th

★★★★ Novice

Just to add my experience, I followed the steps mentioned above, as well as contacting EA support.  They reiterated the point above, that it was a problem affecting multiple users and it would be addressed soon.  However, my case is slightly different as I'm given a different screen when trying to purchase Island Paradise or Into the Future (though Showtime works as intended, oddly.)  I'm told "You already have 1 game in this order." and am given the option to "Cancel" or "Purchase anyway."  Clicking "purchase anyway" takes me to the checkout screen, but I'm hesitant to go through with the purchase in case it adds it as a gift or something and fails to link it to my account.

Message 10 of 76 (2,951 Views)
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