I have done that, I cleared the IE cache and reset as suggested, still no joy. I did get the welcome screen ok - just could not log on. Then followed the advice to clear IE and the welcome screen has gone.
OK not sure if this helps...I reinstalled IE11, started sims 3 and now have the launcher back again. Still no idea how to sort the log on thing though. All I know is when you delete or reset IE you lose the launcher page.
Thanks a lot for sharing those details with us!
Please, give it another try now, it should allow you to log in again
Let us know how that goes!
@silverwood02 I'm not sure what happened there, but if things are working again with the launcher now, could you please try to log in the main menu as well?
November - last edited November
Just wanted you to know that the Sims 3 is still not fixed. At least not for me. The "Welcome" page on the launcher is still a blank blue screen. And I still can't sign on in the "Main Menu" page when the game uploads. I can only play offline.
All my problems seem to be gone now, ok I tried this only once and I heard that others were still capable of signing in every once in a while. I couldn't, had to delete the gamefiles in order to achieve login.
Now, I could login straight away and best thing is my store items showed back up also, anyway I'm happy now, let's hope it stays this way
Ok I have tried the game three times now, each time I get the main launcher and am able to log on ok. I don't know what my issue was, but it seems to have been resolved now. Thank you for all your help.
@EA_Mai The first time I didn't, at that time I only deleted my savegame, the second time I just didn't want to do the boring stuff again, so I kept my savegame. I did have problems with not logging in and loosing my store items, but @puzzlezaddict told me that that was probably due to a corrupted folder, so that's when I actually deleted the user folder (except the save games) But in the end that didn't work, because the next time I couldn't login again and when I still started the game without logging in, all my store items were gone again….. But this problem seemed to have been solved too, so I'm totally happy.