Help us improve Answers HQ! Take Survey No, Thanks

Wrong email/password

by RadioMan71
Reply

Original Post

Re: Logging into the Sims 3

Community Manager
Hi @silverwood02,

Sorry to hear that, let's try to find out what happened there.

Could you take a screenshot of your screen when the error message shows for us? This is in the game launcher, right?

Can you see the DLCs as installed in Origin? And in the game launcher?

Thanks,
-Mai
Message 21 of 52 (155 Views)

Re: Logging into the Sims 3

[ Edited ]

@silverwood02  The launcher occasionally doesn't load properly; this could be random, or maybe due to someone trying to fix the login issues.  (I have no idea.)  I wouldn't worry about it unless continues to not work.

 

For the packs not loading, try clearing Origin's cache.  If that doesn't help, you can uninstall and reinstall Origin itself (the hard way), which wouldn't affect your installed games.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

Edit:  Or what EA_Mai said.  That's a good way to go.

———————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 22 of 52 (154 Views)

Re: Logging into the Sims 3

★ Apprentice

Ok just tried again, still dont have the correct launcher, but the addons are there, they had unchecked themselves!

 

Screenshot attached.

Keith

Message 23 of 52 (142 Views)

Re: Logging into the Sims 3

@silverwood02  It's strange that the launcher isn't working for you.  I just tried it myself, and it loaded correctly, so the problem doesn't look like it's on EA's end.

 

Maybe try clearing IE's cache again, but before you launch, pull your TS3 game folder out of Documents.  This is where your saves are, as well as any other content you've created and added, but maybe one of the files inside is corrupt.  When you launch the game again, it will spawn a clean folder with no content.  If the launcher loads, you can move your saves, store stuff, and everything else you care about into the new folder from the old one, but you'll leave stale caches behind.

 

Here's an explanation of all the files in your game folder:

 

https://sims3.crinrict.com/en/2011/01/faq-user-files.html

———————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 24 of 52 (131 Views)

Re: Logging into the Sims 3

★★★★ Novice

I dont have internet explorer on my computer. I use google chrome.

Message 25 of 52 (119 Views)

Re: Logging into the Sims 3

★★★★ Novice
if you click start, and then start typing the word internet it should show up internet explorer. Basically if you run a windows computer starting with windows 95 with the plus expansion pack until windows 10 you have Internet explorer.
Message 26 of 52 (104 Views)

Re: Logging into the Sims 3

@Myrielli  If you have a Windows computer you should have IE of some version. Windows 10 uses Edge by default but if you search for IE, IE 11 should still be there. The game uses IE API's to communicate. It does not matter what browser you use, the game will still use IE.

_______________________________________________________________

I do not work for EA or associated with EA other then helping other users in the forums.
Message 27 of 52 (104 Views)

Re: Logging into the Sims 3

★★★★ Novice

@puzzlezaddict  If I don't login all the purchases I made in the sims 3 store definately dissapeared for me.  I just tested this myself and I purchased about 400 items in the shop, so it's a lot to download and install every time I try this (over 5 GB)  But yeah it gets deleted somewhere during the time the game is loading.  If this shouldn't happen something even worse is going on here.

Message 28 of 52 (98 Views)

Re: Logging into the Sims 3

@RadioMan71  This still sounds to me like either game folder corruption or a removal of the folder into which the store content has been added.  This is why I suggested pulling the entire folder out of Documents and letting the game spawn a clean one, then installing an item into that folder to test.  Please also make sure that OneDrive is deactivated; if it's uploading your TS3 folder, that would explain how the store content keeps disappearing.

———————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 29 of 52 (93 Views)

Re: Invalid email/password error

★★★★ Novice

Though I been having the same problem but the question is 'why'.

Message 30 of 52 (85 Views)
sims-four-characters

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help