Why was my account banned?

[sparkledangercat]

My account has apparently been banned from thesims.com. I wasn't sent an email, or contacted as to why. How do I find out why I was banned and how can I have it lifted?

[rumbutter]

unforunately we can't help you with this on here EAHQ is a public forum where user help users you can send in an appeal/dispute  

more info here in this link and the email address you need to contact   http://help.ea.com/en/article/information-about-banned-or-suspended-accounts/