2012-12-03 09:08 PM
I got the sims 3 recently, brand-new in the package, and I was excited to see the card inside that said when i register my game that i would get $10 worth of simpoints. I waited a couple days to see if they showed up later but nothing, and i have read the info card a dozen times and cant figure out what i did wrong and why I didn't get my points.
Is there a trick to it? Did i somehow miss something? is there anyway to get the points still?
Solved! Go to Solution.
2012-12-03 11:43 PM - edited 2012-12-04 12:08 AM
you have to redeem the free simpoints go to your my page your account
edit to add link https://help.ea.com/article/RN15
2012-12-03 11:43 PM - edited 2012-12-04 12:08 AM
you have to redeem the free simpoints go to your my page your account
edit to add link https://help.ea.com/article/RN15
2013-08-25 04:22 AM
i didnt get my serial code thought how do you get your serial code
2013-08-25 05:13 AM
2013-12-31 01:01 PM
2013-12-31 07:50 PM
free $10 of simpoints only come with the sims 3 base game and world adventures
http://answers.ea.com/t5/The-Sims-3/Free-Simpoints/m-p/302594#M17025
if you just bought either for those games and registered them and didn't receive your simpoints then you need to contact CS
May 2015
there isn't one
May 2015
*necro thread*
stuff has changed since then
http://help.ea.com/en/article/contact-ea-help/
http://help.ea.com/en/contact-us/new/
October 2018
October 2018
@sara_ester96 Which packs did you buy, and have you registered them in either Origin or the Sims 3 store? Please keep in mind that free SimPoints are only offered for the base game and World Adventures; some exceptions notwithstanding, the offer is not available for other packs.
When you're signed into the store site, you should see a button to redeem points on the left of your screen. If it's not there, try a different browser; then try clearing all of your browser caches including the one for Internet Explorer. Even if you never use it, the store does for some purposes. Be sure to uncheck the box to preserve data for favorites.
clear IE cache: https://kb.wisc.edu/page.php?id=15141