Uninstalling Troubles. Need Help

by lizardbeebee
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Original Post

Uninstalling Troubles. Need Help

★ Newbie

When I try to uninstall the program this keeps showing up, what can i do?

by the way this is for The Sims 3 70's 80's and 90's 

 

Error Code: -5005 : 0x80070002
Error Information:
>Kernel\KernelMedia.cpp (95)
>SetupNew\setup.cpp (851)
PAPP:
PVENDOR:Electronic Arts (http://www.TheSims3.com)
PGUID:E1868CAE-E3B9-4099-8C18-AA8944D336FD
$15.0.0.498
@Windows Vista Service Pack 0 (6000)
IE Version: 9.10.9200.16660

Message 1 of 3 (92 Views)

Re: Uninstalling Troubles. Need Help

Hero

Try manually uninstalling the game as described here: https://help.ea.com/article/manually-uninstalling-the-sims-3

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 3 (87 Views)

Re: Uninstalling Troubles. Need Help

Hero (Retired)

Vista is a serice pack 2 (SP2) now. If this is so you need to update Vista. There is a program called revo uninstaller (there is a free version). Manually removing the pack may not restore registry links and corrupt the game. Here is a link to manually uninstall a pack - uninstall

Message 3 of 3 (85 Views)