Help us improve Answers HQ! Take Survey No, Thanks

Trouble with store content

by criminologybs

Original Post

Trouble with store content

[ Edited ]
★★★★ Newbie

I downloaded a sweater outfit called "Green" which requires me to have content from the sims3 store. I downloaded that content but my game tells me I don't have what is necessary to download the item in the attached pic - which is what is required for the item I originally wanted. What am I missing (besides a better way to describe this problem)?  Standard smile



Message 1 of 2 (57 Views)

Re: Trouble with store content

Community Manager

Hi @criminologybs,


Don't worry, I could understand the problem Standard smile


Could you go to the launcher of the game and check the game version in the left bottom corner? As an example, my version is right now.




Message 2 of 2 (45 Views)

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help