@Sylverfoxgrrl The only way to get a refund is to contact EA customer support; no one here can access your account, much less credit you with the missing SimPoints. If you're not finding the category you want in the help menu, just choose "other" and look for the option to call or chat. Some support staff are more helpful than others, so don't hesitate to walk away and try again later if you're not getting anywhere. You can always ask that your case be escalated as well. Even though this process is a hassle, it can and does work out if you're persistent.
Some people have had more luck contacting Origin and then asking to be transferred to the appropriate EA department, so if you're not getting anywhere with EA proper, this is another possible approach.
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I don't work for EA. I'm just trying to help fellow players with their games.
