The sims3 dragon valley

[poso_gregnanin]

Bought the sims3 Dragon Valley and have not received the email serial

[roberta591]

did you check your email provider spam folder?  Did the transaction complete?

[rumbutter]

world guide which also explains how to download and if there are any issue sfor exampl einvalid code and what to do  http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/td-p/1589911  

if you bought the world through the Origin Store, you'll be sent a code which you need to redeem at thesims3.com (NOT on Origin or your code becomes invalid).

[poso_gregnanin]

I had no problems with email because I bought 3 expansions and received only 2, was missing dragon valley but do not know how to solve this problem, whom complain

[crinrict]

So you received codes for your other EPs (20 digits ones) but no for DV (which should be a 16 digit one)

If that is correct, get in touch with a customer support game advisor for a new code

You need to contact a Customer Support game advisor for this

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html