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Re: The sims 3 expansion pack wont download

by superspykahlil
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The sims 3 expansion pack wont download

★★★★ Novice

So I just got a new pc and I got installed origin and the sims 3 just fine but when I go to install the University Life expansion pack I click the download icon but it does nothing. People have told me to reset origin but I cant find anything on how to reset it.

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Accepted Solution

Re: The sims 3 expansion pack wont download

@superspykahlil  If you're on a mac, here's the Origin reset tool:

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

And here's the rest of the workaround.  It looks like it helps most people, but not everyone:

 

https://answers.ea.com/t5/The-Sims-Mac/Sims-3-packs-not-downloading-through-Origin-mac-OS/m-p/719785...

 

If you're running Windows, there's a different approach that worked for me, but it's only successful in a few cases.  First, clear Origin's cache:

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

Then hover over your user name and select Application Settings > Application.  Under Client updated, turn off automatic game updates, and exit Origin.  Sign in again, enable auto game updates, go to your game library, right-click on the TS3 icon, and select Repair Game.  Please make note of whether University Life is listed in the repair queue.  When the repair is done, exit Origin, launch it and sign in again, and the UL download may be offered automatically.

 

If whichever approach applies doesn't work for you, please let me know.  I've been collecting info on this for a little while, although I'm still not sure why it works for some people and not others.  If you still can't download UL, I'll be sure to get back to you as soon as EA offers a proper fix.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

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Message 2 of 3 (179 Views)

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Re: The sims 3 expansion pack wont download

@superspykahlil  If you're on a mac, here's the Origin reset tool:

 

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

 

And here's the rest of the workaround.  It looks like it helps most people, but not everyone:

 

https://answers.ea.com/t5/The-Sims-Mac/Sims-3-packs-not-downloading-through-Origin-mac-OS/m-p/719785...

 

If you're running Windows, there's a different approach that worked for me, but it's only successful in a few cases.  First, clear Origin's cache:

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

Then hover over your user name and select Application Settings > Application.  Under Client updated, turn off automatic game updates, and exit Origin.  Sign in again, enable auto game updates, go to your game library, right-click on the TS3 icon, and select Repair Game.  Please make note of whether University Life is listed in the repair queue.  When the repair is done, exit Origin, launch it and sign in again, and the UL download may be offered automatically.

 

If whichever approach applies doesn't work for you, please let me know.  I've been collecting info on this for a little while, although I'm still not sure why it works for some people and not others.  If you still can't download UL, I'll be sure to get back to you as soon as EA offers a proper fix.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (180 Views)
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Re: The sims 3 expansion pack wont download

★★★★ Novice

Thank you! When I cleared my cache and did the rest of the steps the expansion packs were downloaded automatically. I hope this thread helps other people!

(for future viewers of this post, this doesn't work for everyone. If it doesn't work for you, you might have to contact ea for a solution)

Thanks again and have a great rest of your day!

Message 3 of 3 (149 Views)
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