May 2019
Hi,
I bought the world hidden springs for sims 3 with sim points from the store. It won't download from the exchange to the launcher. I click download and it says 'do you want to open the sims 3 launcher' I click yes and it opens but nothing downloads.... I've downloaded things before and my game is apparently up to date. I've tried it signed in with the launcher already open and I've tried from a different browser. I'm on mac. Please help The EA help chat wont load.
Solved! Go to Solution.
May 2019
Thank you for your help! I actually just managed to solve the problem by starting up my game and opening the downloads dashboard in the game, on the choose a family screen instead of trying to download through the store! :D
May 2019
@HEVABUNY Downloading on a Mac can be tricky sometimes; I have one too. But you should be fine if you get just the right combination of steps. I tried downloading Hidden Springs a minute ago, and it worked fine for me. Here's what you can try:
If this doesn't work, remove your entire TS3 game folder from Documents and try again. (Be sure to open the launcher before you try to download; this will create a new game folder.) Once HS has downloaded, you can move it from the Downloads folder inside your new game folder to your old one, trash the new folder, and put the old one back in Documents\Electronic Arts.
And if that doesn't help either, please let me know, and tell me which OS you're using. You're the second person recently to report a downloading issue in macOS, although I haven't been able to reproduce. If this is a pattern though, more information would be appreciated so we can narrow things down more quickly.
May 2019
Thank you for your help! I actually just managed to solve the problem by starting up my game and opening the downloads dashboard in the game, on the choose a family screen instead of trying to download through the store! :D